Convergys has stopped giving its telephone reps raises. Extra income is based on your performance. So if your sick, not only do you lose pay for the day you missed, you can also forget about making any bonus. The benifits are terrible, and the turn over is almost 100%. I have stayed thinking it will get better, but it has not. RCI is a fun project to work on and I wanted to stay because I like the client. Convergys has taken advantage of a poor economy, they have stopped giving raises and have the attitude you should be happy you evan have a job.