Initially working at Verizon in the retail environment things were fun and exciting everyone work hard and reap the benefits with excellent pay and healthcare. I think the most people particularly if you're single working in a retail environment you will not find yourself to have any issues when it relates to work-life balance. I think once you decide to want to start a family you should really think hard about how you will manage the time with your family versus Verizon.
The one thing that really changed for me was the culture at Verizon when the company was not doing well with reaching its quarterly goals and competition became more aggressive from competing carriers like T-Mobile. The integrity of the employees went out the window when it related to individual sales representatives reaching there monthly goals. I had a big problem with representatives misleading customers and I felt that it really affected my chances of any future promotions with the company.