This job started off as a good paying job, the experince was great in the beginning but upper managment is not to interested in pleasing their employees, every year or 6 months there are new rules and silly policies. They seriously set up their staff for failure, they give you high goals that you will bearly reach by the end of month.A lot of micro managing is done in this company. If you do not feel comfortable asking customer for their private information. This is not a job for you. You will get a write up if you do not call customers and advice them that they might be eligible for an upgrade. Learning everything that you have to learn and dealing with the everyday task is not worth 7.93. You will make more money at a fast food place then at radioshack.