A typical work day would be to handle escalated calls, presentations and meetings. I learned to overcome my weakness of speaking in front of others with the presentations we do weekly. Management seems only concerned with their daily numbers. The benefits(medical,dental)are expensive. Co-workers are the reason I stayed so long and the hardest part of the job is the hours(12-9pm,2-11pm.) The most enjoyable part of the job is helping others, the people you get to work with and the rallies and events we have.