PlusOne is a joke. They are try so hard to change their reputation, but are consistently doing things to prove their critics right. In training they sell you this dream that you can have all the overtime you want. I have yet to see an agent get a 40 hour paycheck. They do offer overtime, but then turn around and deviate agents during their normal shifts. They also tell you that it's wonderful being a supervisor, but it's not. They require you to do a lot of work outside of your scheduled shifts. Your not even allowed to check emails on the clock. They expect you to have the emails delivered to you personal cell phone, and then read and respond to them before or after your shift. Supervisors are also held responsible for their teams actions on the phone. If a customer complains about and agent, the agent and supervisor are suspended without pay. PlusOne will hire ANYONE, and expects the supervisors to take the fall for their poor hiring choices. Warning only work for this company if you are desperate, and I mean truly desperate. They will make you hate call centers. Oh and they tell you when and if you can go to the restroom.
Restricted restroom breaks, constant deviations, supervisors held accountable for their poor hiring choices