Positive work environment with weekly coaching and meetings. Expectations of job performance are very clearly communicated. Even if your immediate supervisor isn't full of amazing tips to make you a top performer, there is support from many directions: SMEs, Tier 2, quality, etc.
The only drawback to working here is the health benefits package. They haven't had a large employee base in the U.S. (which helps keep premiums down) and the health benefits are negotiated by native Canadians who don't understand the U.S. healthcare system. The major medical policy available is really expensive and doesn't cover much. Also, it would be great if they had premium supplemental insurance from Aflac, but the supplemental comes from Metlife and aren't as favorable as I'm accustomed. Now that they are expanding, conceivably the premiums will go down.
There is a cafe onsite and usually a food truck outside. There is a nap room, gym with showers, 2 PlayStations in the game room, a foosball table & table tennis. Overall, this is a great place to work.
on-site cafe, nap room, game room, gym