It’s a sales job. Customer experience is an afterthought.
Customer experience expert (Current Employee) – Pittsburgh, PA – December 19, 2018
Speaking with a recruiter prior to accepting this position I was misled into believing that this job was customer centric with some peripheral sales incentives. Soon after training ended, you come to the realization that Enjoy is a company largely dependent upon a phone carrier (AT&T their largest partner). You’re expected to add voice lines, and data lines, as well as pitch accessories while in customer visits. They pretend to care about customer experience, but this is a misnomer. Your performance is masked as a fun tournament style competitive matchup against other markets. This is somehow meant to boost morale I suppose. My Captain or supervisor is micro managed intensely, which trickles down to micro management of nearly your entire day. There is almost no autonomy. I guess what bothers me the most about the company is the false sincerity and fake optimism that you’re met with when you attempt to provide feedback. If you do accept a position at Enjoy, please understand that weeks 1 and 2 for training are largely fluff. The crux of the job is to sell phone cases, screen protectors, and pop sockets. Not to mention you will be creeped out repeatedly by your daily tasks, in which you are consistently sent into bad neighborhoods or sent on wild goose chases only to determine that an order was fraud. Good luck.
Benefits are comprehensive
Long hours, guilt trips by management, passive aggressive behavior, potentially dangerous working conditions, burn out