zynex medical jobs

In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all “customers” in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy.

Competencies Needed:

• Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
• Customer-Focus - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
• Results Orientation - Consistently sets and pursues clear, measurable objectives, takes responsibility for delivering results and overcoming obstacles, prioritizes tasks and manages resources effectively to meet targets, demonstrates resilience and determination in achieving outcomes, even in the face of challenges.
• Alignment & Leadership - Leads by example, provides clarity to others on the relevance and importance of Organization’s principles; understands impact of climate on performance; keeps Organization’s interests at the forefront of decision-making; acts with unwavering integrity; conveys confidence in approach; wins respect.
• Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
• Developing Self & Others -Instills a culture of continuous learning; understands own areas of development; encourages and supports others’ development through timely coaching, guidance, and feedback; tracks productivity and quality to deliver prompt feedback to individual contributors.
• Problem-Solving – Analyzes people and problems in-depth and sees root causes; takes proactive action to resolve workflow issues and promptly communicates the resolution plan to the team and direct manager.
• Organization & Time Management - Effectively prioritizes, plans, organizes, budgets, in an efficient manner.

Essential Responsibilities & Duties:

Leadership (50% of Shift)

• Model aligned leadership behavior, always communicating with professionalism and adhering to all company policies and processes without exception.
• Observe, document, and report any instances of non-compliance with company policies, processes, or proper chain of command.
• Build, oversee, and drive a diverse team to maximize revenue collection for personal injury claims.
• Ensure patients, clinics, attorneys, insurance adjusters, and sales representatives receive timely and accurate communication and resolutions.
• Manage and motivate your team to meet daily, weekly, and monthly performance goals.
• Train and coach team members on handling personal injury and no-fault claim cases.
• Oversee the review and execution of agreements through effective and timely correspondences with third parties.
• Develop and implement effective processes and policies specific to personal injury claims, ensuring compliance with legal and industry standards.
• Review and report on outstanding accounts receivable and follow up with business partners to ensure timely resolution. Monitor workload and order volume indicators to ensure adequate staffing and efficient workflow.
• Other duties as assigned by the Senior Manager of Billing and VP of Reimbursement.

New Hire Onboarding & Staff Training (25% of Shift)

• Provide a seamless onboarding experience for new hires, including a structured training plan for at least the first week in the department.
• Train and mentor team members on handling personal injury claims, including best practices for communicating with attorneys, insurance adjusters, and other third parties.
• Report team training needs to your direct manager regularly to ensure additional support and resources are provided in a timely manner.
• Provide ongoing coaching and feedback to enhance productivity, accuracy, and compliance in personal injury claim management.
• Oversee the hiring, onboarding, training, discipline, and performance evaluations of team members.

Additional Duties

• Correspond with insurance adjusters, law offices, and other third parties to gather necessary documentation, negotiate agreements and settlements, ensure timely claim resolution and payment.
• Ensure compliance with state and federal regulations related to personal injury claims and medical billing.
• Verify accuracy of subpoena responses and notaries.
• Ability to work in a fast-paced, professional office environment while maintaining adherence to all company policies.
• Be present/visible in the home office a minimum of 40 hours per week (Monday-Friday, 8 hours/day). Any exceptions require prior approval from your direct manager.
• Other duties, as assigned.

Experience & Education Required:

• Completion of a Bachelor’s Degree, with Master’s Degree or higher preferred
• 3+ years of management experience, supervising a team of 10+ employees
• Extensive experience in personal injury medical billing, including working with attorney liens, letters of protection (LOPs), and third-party liability claims.
• Proven ability to correspond with insurance adjusters, law offices, and employers to negotiate settlements and facilitate claim approvals.
• Strong knowledge of state-specific personal injury claims processes, insurance policies, and legal guidelines related to medical billing.
• This role is expected to obtain a Notary Public. The time and expense to do this will be covered by Zynex Medical.

Physical & Environmental Requirements:

Computer Intensive Tasks (95% of shift):

• Repetitive Strain: Perform frequent keyboard and mouse activities with dexterity and careful hand movements to minimize the risk of strain.
• Ergonomics: Maintain proper posture using an ergonomic chair.
• Communication: Effectively communicate via spoken, written, virtual, and electronic means.
• Strenuous Eye Activities: Ability to focus and concentrate on detailed tasks for extended periods to reduce eye strain.
• Sitting for Extended Periods: Sit for prolonged periods while working on a computer.
• Technology Proficiency: Utilize office equipment, including computers, copiers, fax machines, and telephones, as well as demonstrate proficiency in Microsoft Office Software.
• Dynamic Office Environment: Operate in a fast-paced, professional office setting.

Physical Tasks (5% of shift):

• Heavy Lifting: Lift objects weighing up to 15 lbs.

Zynex Offers Exceptional Benefits (Full-Time Roles):

• Health, dental, & vision insurance.
• 401k with company contribution.
• 8 paid holidays
• Zynex Prime PTO Program
• Health & wellness bonus up to $50/month.
• Frequent opportunities for role transitions and advancements.
• Up to $150/month reimbursement for community volunteer hours.
• Employee product discounts.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.