Case Manager jobs

Overview
Pinnacle Support Services, is hiring a Case Manager to oversee not limited to, Supported Living Services (SLS) for individuals with intellectual and developmental disabilities. You'll manage day-to-day service coordination, supervise Direct Support Professionals (DSPs), serve as a liaison between consumers, families, and ensure all documentation meets Title 17 compliance standards.

Location: Culver City, CA (in-office + field) Reports to: Program Director Caseload: 8–12 active consumers

Responsibilities

• Conduct intake assessments, home visits, and develop Individualized Service Plans (ISPs) for new SLS consumers
• Supervise Direct Support Professionals; provide coaching, feedback, and address performance or interpersonal issues
• Serve as primary point of contact for consumers and families; address concerns and coordinate with Regional Center Service Coordinators
• Review Daily Service Reports (DSRs), incident reports, and service documentation for Title 17 compliance
• Monitor consumer progress against ISP goals monthly; prepare quarterly service summaries
• Facilitate consumer participation in quarterly Individualized Program Plan (IPP) reviews and WRC meetings
• Coordinate staff schedules, coverage, and emergency response protocols
• Cover emergency call-offs and uncovered shifts when on-call staff are unavailable; provide direct service as needed to ensure continuity of care and consumer safety
• High school diploma or GED; Associate's or Bachelor's degree in Human Services or related field preferred
• Minimum 2 years supervisory or case management experience in developmental disabilities or social services
• Familiarity with Title 17 regulations, Individual Program Plans (IPPs), and community-based support models
• Strong written and verbal communication; conflict resolution skills
• Current CPR and First Aid certification
• Valid California driver's license and proof of auto insurance
• DOJ Live Scan fingerprint clearance (we'll arrange)
• Willingness to work flexible hours and cover shifts as needed for consumer safety and service continuity

Required Qualifications

• High school diploma or GED; Associate's or Bachelor's degree in Human Services or related field preferred
• Minimum 2 years supervisory or case management experience in developmental disabilities or social services
• Familiarity with Title 17 regulations, Individual Program Plans (IPPs), and community-based support models
• Strong written and verbal communication; conflict resolution skills
• Current CPR and First Aid certification
• Valid California driver's license and proof of auto insurance
• DOJ Live Scan fingerprint clearance (we'll arrange)
• Willingness to work flexible hours and cover shifts as needed for consumer safety and service continuity

How to Apply

Email your resume and a brief cover letter to jordan@pinnaclesupportservices.net. Include 2–3 professional references.

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Mileage reimbursement
• Professional development assistance
• Referral program
• Retirement plan

Application Question(s):

• Do you have experience working with people with developmental disability.

Education:

• Associate (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Culver City, CA 90230 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person