People Generalist

Location: Columbus, OH, on site

Reporting to: Head of People

Are you a people person who thrives in a dynamic environment? We're looking for a People Generalist to join our Columbus team, supporting our Head of People in creating a people-centered, values-driven culture.

This is a broad, hands-on support role for someone who enjoys variety and doesn't mind moving between HR admin, employee support, facilities coordination ensuring seamless workplace operations.

Who are we?

At J&J Global Fulfilment we help hundreds of eCommerce brands grow and scale globally. Our team is fast, supportive and proud of the work we do. We believe in teamwork, respect, safety and celebrating success together. Following a merger at the end of 2025 with QLS Group we are building on our established presence in the UK, Europe and USA, with our USA operations being one of the most significant growth opportunities within the group.

Why work for us?

• $70K - $80K per year
• Healthcare, dental, vision with generous employer premium
• Company paid life insurance
• Company paid BasiCare telehealth, legal, financial, and counselling
• Above average paid time off plus paid sick time
• Team lunches, parties and events
• Mental health first aides to provide support when you may need it

What you'll be doing:

• Support our Head of People in delivering a people-centered, values-based culture across our 2 sites
• Support benefits administration, including processing and tracking FMLA and other leave, and managing sickness and absence records
• Be a first point of contact for employees and line managers on day to day HR queries, escalating more complex employee relations issues as needed
• Help deliver a smooth HR administration service - contracts, employee records, and maintaining our HR and T&A systems
• Support the recruitment process - coaching hiring managers in interviews, coordinating hourly role recruitment and keeping things moving
• Help create and maintain employment policies and processes, including attendance management
• Support a great onboarding and orientation experience for new starters
• Help plan and run employee engagement initiatives - from surveys and recognition schemes to on-site events - that keep our people connected and motivated
• Responsible for the day to day management of office facilities and shared spaces
• Manage front of house duties, including greeting visitors and managing visitor access

Work Environment

You'll be based on-site at our Columbus fulfilment centers and office. This role involves light physical activity, including standing, walking, and occasional lifting. You'll also need to be able to travel between the two fulfilment centers.

What you'll bring:

• Previous experience in an HR Generalist, HR Coordinator, or similar people-support role
• A good working knowledge of employee relations and HR best practice
• Comfortable managing front of house duties alongside HR admin, and able to juggle shifting priorties
• Highly organized, with great attention to detail
• A warm, professional, can-do approach - you're often the first face people see
• Analytical skills with proficiency in Google Sheets / Excel
• Strong knowledge of US federal and state employment laws and HR compliance requirements

Our hiring process

• To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CVs
• If you're shortlisted, you'll have a short video interview so we can get to know you better
• You'll have a couple of interviews with our Managing Director, Head of People and Chief People Officer
• You get offered the job & start your amazing new role with J&J Global Fulfilment

James and James Fulfilment is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or any other legally protected status.

We actively promote fair employment practices and prohibit discrimination in all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and other terms and conditions of employment. Our commitment to EEO extends to ensuring a workplace free from harassment or retaliation based on any protected characteristic

We encourage qualified individuals of all backgrounds and abilities to apply for employment opportunities at James and James and we believe that by embracing diversity and promoting equal opportunities, we can better serve our employees, customers, and communities.

Employment is on an at-will basis. This means that employment may be terminated by the employee or employer at any time, for any reason or for no reason, and with or without prior notice. We strive to be an equal opportunity employer that values all forms of diversity in our team. We will not discriminate based on any protected class and believe in an environment based on mutual trust and respect, as well as shared and individual opportunity. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact us.

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