Looking for an exciting role where your attention to detail and problem-solving skills truly make an impact?

We are looking for a detail-oriented and highly organized Special Handling Agent to join our team. This role requires a strong sense of urgency and exceptional attention to detail while managing sensitive and complex account situations. You will work across multiple inboxes for various clients, handling specialized tasks such as bankruptcies, power of attorney, deceased accounts, ACH revocations, complaints, disputes, and inquiries.

While most responsibilities are completed via email and internal systems, you will also make outbound calls when necessary to obtain additional information. These calls may include contacting customers, bankruptcy trustees, or other relevant parties to ensure timely and accurate resolution.

Key Responsibilities

• Review and process sensitive account items, including bankruptcies, power of attorney, deceased accounts, ACH revocations, disputes, and complaints.
• Navigate multiple inboxes and prioritize tasks to meet deadlines.
• Conduct outbound calls when additional information is required to complete tasks.
• Maintain accurate documentation and ensure compliance with company policies and applicable regulations.
• Partnering with internal teams to resolve complex issues efficiently.

Performance Measurement: Success is measured by achieving monthly production goals based on established Key Performance Indicators (KPIs).

Qualifications

• Strong consumer relations and service orientation
• Active listening skills
• Excellent written and verbal communication
• Reading comprehension and attention to detail
• Critical thinking and sound decision-making
• Troubleshooting and problem-solving ability
• Effective time management and self-management
• Computer literacy and accurate data entry
• Proficiency in Microsoft Office (Outlook, Word, Excel, Internet Explorer)
• Strong sense of urgency and ability to follow through on tasks

Pay Rate: $17.00/hour + Monthly Incentive
Schedule: Monday–Friday | 8:00 AM – 4:30 PM | No weekends
Location: In-office or Remote (Dublin, OH)

Benefits & Career Growth

• Competitive hourly pay plus monthly incentive opportunities.
• Comprehensive training and ongoing professional development.
• Opportunities for advancement within the contact center and broader organization.
• Supportive team environment focused on collaboration and success.
• Access to company benefits package, including health, dental, and vision coverage (eligibility based on company policy).

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• financial services: 1 year (Preferred)

Work Location: In person