Customer Service jobs in Springfield
Customer Service handles client interactions and resolves inquiries. Representatives assist with product information and problem-solving. Effective communication, patience, and problem-solving skills are crucial.
There are 287 customer service jobs in Springfield, MA. These customer service jobs salaries between $16.69 to $21.46 per hour.
Job title
Updated Sep 12, 2026
Job title
Springfield, MA
Massachusetts
Job openings (Springfield)
Customer Service Representative
Springfield
$18.12
per hour
Massachusetts
$20.14
per hour
Front Desk Agent
Springfield
$19.76
per hour
Massachusetts
$19.95
per hour
Recovery Specialist
Springfield
$21.46
per hour
Massachusetts
$21.37
per hour
Support Specialist
Springfield
$21.21
per hour
Massachusetts
$22.42
per hour
Greeter
Springfield
$16.69
per hour
Massachusetts
$18.65
per hour
Job descriptions below are for educational purposes. Please refer to the employer's job description for complete details.
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Customer Service Representative
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Please refer to the employers job description for complete details.
Customer Service Representatives resolve inquiries, provide product information, and maintain customer satisfaction. Excellent communication skills, problem-solving abilities, and knowledge of CRM systems are essential.
Customer Service Representative jobs take 60 days on average from job posting to starting date. Currently, 48% of job openings are part-time roles.
See 199 jobsAverage pay
Springfield
$18.12 per hourMassachusetts
$20.14 per hourSkills
- Communication skills
- Customer service
- English
-
Front Desk Agent
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Please refer to the employers job description for complete details.
Front Desk Agents manage guest check-ins, address inquiries, and ensure a welcoming experience. Customer service skills, organizational abilities, and a friendly demeanor are essential traits.
Front Desk Agent jobs take 69 days on average from job posting to starting date. Currently, 47% of job openings are part-time roles.
See 31 jobsAverage pay
Springfield
$19.76 per hourMassachusetts
$19.95 per hourSkills
- English
- Communication skills
- Customer service
-
Recovery Specialist
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Please refer to the employers job description for complete details.
Recovery specialists focus on re-establishing service for clients by troubleshooting and resolving issues. Strong problem-solving skills, technical knowledge and interpersonal abilities are essential in this role.
Recovery Specialist jobs take 71 days on average from job posting to starting date. Currently, 25% of job openings are part-time roles.
See 27 jobsAverage pay
Springfield
$21.46 per hourMassachusetts
$21.37 per hourSkills
- Behavioral health
- Addiction counseling
- Motivational interviewing
- Computer skills
- Bilingual
-
Support Specialist
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Please refer to the employers job description for complete details.
Support Specialists assist with technical issues, guide users through solutions, and document incidents. Problem-solving skills, technical knowledge, and communication abilities are essential.
Support Specialist jobs take 40 days on average from job posting to starting date. Currently, 23% of job openings are part-time roles.
See 20 jobsAverage pay
Springfield
$21.21 per hourMassachusetts
$22.42 per hourSkills
- Software troubleshooting
- Microsoft Office
- Windows
- English
- Customer support
-
Greeter
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Please refer to the employers job description for complete details.
Greeters welcome visitors or customers, ensuring a positive initial experience, and provide information and direct inquiries appropriately. Strong interpersonal skills, a welcoming attitude, and enthusiasm for service are essential in this role.
Greeter jobs take 49 days on average from job posting to starting date. Currently, 49% of job openings are part-time roles.
See 10 jobsAverage pay
Springfield
$16.69 per hourMassachusetts
$18.65 per hourSkills
- Restaurant experience
- Host/hostess experience
- Guest services
- Hospitality
- POS
Frequently asked questions
How are the job titles and salaries chosen for this page?
Jobs listed on this page highlight the top 10 job titles with the most openings as of updated Sep 12, 2026. Salary estimates are taken from job postings on Indeed in the past 36 months and are updated daily. Please refer to the employer's job description for specific salary information.
How does Customer Service Representative pay in Springfield compare to the state average?
Customer Service Representative professionals in Springfield earn an average of $18.12 per hour, compared with the average in Massachusetts of $20.14 per hour.
How many job openings are currently available in Springfield?
There are 287 open jobs in Springfield. Customer Service Representative, Front Desk Agent and Recovery Specialist are among those with the most openings at the moment.
How many openings are available by job title?
There are numerous job openings across all experience levels, with 199 Customer Service Representative roles, 31 Front Desk Agent roles and 27 Recovery Specialist openings currently listed.