Customer Service jobs in Springfield
Customer Service handles client interactions and resolves inquiries. Representatives assist with product information and problem-solving. Effective communication, patience, and problem-solving skills are crucial.
There are 340 customer service jobs in Springfield, MA. These customer service jobs salaries between $21.78 to $21.55 per hour.
Job title
Updated May 28, 2026
Job title
Springfield, MA
Massachusetts
Job openings (Springfield)
Customer Service Representative
Springfield
$17.94
per hour
Massachusetts
$20.09
per hour
Front Desk Agent
Springfield
$19.74
per hour
Massachusetts
$19.84
per hour
Recovery Specialist
Springfield
$21.55
per hour
Massachusetts
$21.47
per hour
Support Specialist
Springfield
$21.02
per hour
Massachusetts
$21.92
per hour
Call Center Representative
Springfield
$21.78
per hour
Massachusetts
$21.31
per hour
Job descriptions below are for educational purposes. Please refer to the employer's job description for complete details.
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Customer Service Representative
Review job description
Please refer to the employers job description for complete details.
Customer Service Representatives resolve inquiries, provide product information, and maintain customer satisfaction. Excellent communication skills, problem-solving abilities, and knowledge of CRM systems are essential.
Customer Service Representative jobs take 68 days on average from job posting to starting date. Currently, 47% of job openings are part-time roles.
See 242 jobsAverage pay
Springfield
$17.94 per hourMassachusetts
$20.09 per hourSkills
- Communication skills
- Customer service
- English
-
Front Desk Agent
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Please refer to the employers job description for complete details.
Front Desk Agents manage guest check-ins, address inquiries, and ensure a welcoming experience. Customer service skills, organizational abilities, and a friendly demeanor are essential traits.
Front Desk Agent jobs take 77 days on average from job posting to starting date. Currently, 44% of job openings are part-time roles.
See 39 jobsAverage pay
Springfield
$19.74 per hourMassachusetts
$19.84 per hourSkills
- English
- Communication skills
- Customer service
-
Recovery Specialist
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Please refer to the employers job description for complete details.
Recovery specialists focus on re-establishing service for clients by troubleshooting and resolving issues. Strong problem-solving skills, technical knowledge and interpersonal abilities are essential in this role.
Recovery Specialist jobs take 65 days on average from job posting to starting date. Currently, 24% of job openings are part-time roles.
See 25 jobsAverage pay
Springfield
$21.55 per hourMassachusetts
$21.47 per hourSkills
- Behavioral health
- Addiction counseling
- Motivational interviewing
- Computer skills
- Bilingual
-
Support Specialist
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Please refer to the employers job description for complete details.
Support Specialists assist with technical issues, guide users through solutions, and document incidents. Problem-solving skills, technical knowledge, and communication abilities are essential.
Support Specialist jobs take 50 days on average from job posting to starting date. Currently, 24% of job openings are part-time roles.
See 22 jobsAverage pay
Springfield
$21.02 per hourMassachusetts
$21.92 per hourSkills
- Software troubleshooting
- Microsoft Office
- Windows
- English
- Customer support
-
Call Center Representative
Review job description
Please refer to the employers job description for complete details.
Call Center Representatives assist customers, addressing inquiries and providing solutions. Skills in communication, patience, and adaptability to client needs are crucial.
Call Center Representative jobs take 61 days on average from job posting to starting date. Currently, 20% of job openings offer remote or hybrid positions and 11% of job openings are part-time roles.
See 12 jobsAverage pay
Springfield
$21.78 per hourMassachusetts
$21.31 per hourSkills
- English
- Communication skills
- Customer service
Frequently asked questions
How are the job titles and salaries chosen for this page?
Jobs listed on this page highlight the top 10 job titles with the most openings as of updated May 28, 2026. Salary estimates are taken from job postings on Indeed in the past 36 months and are updated daily. Please refer to the employer's job description for specific salary information.
How does Customer Service Representative pay in Springfield compare to the state average?
Customer Service Representative professionals in Springfield earn an average of $17.94 per hour, compared with the average in Massachusetts of $20.09 per hour.
How many job openings are currently available in Springfield?
There are 340 open jobs in Springfield. Customer Service Representative, Front Desk Agent and Recovery Specialist are among those with the most openings at the moment.
How many openings are available by job title?
There are numerous job openings across all experience levels, with 242 Customer Service Representative roles, 39 Front Desk Agent roles and 25 Recovery Specialist openings currently listed.