FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

The Collections Supervisor will oversee the collections activities at FlightSafety. The Collection Supervisor will also be responsible for managing, coaching and training a team of Collections Coordinators.

Tasks and Responsibilities

Monitor and facilitate daily collections operations, provide direction, set priorities, and oversee team performance to ensure exceptional customer service.
Oversee the processes ensuring minimizing AR balances across the company.
Provide KPI and collections metrics to upper management and provide recommendations for improvement.
Oversee and process complex credit card payments and refunds.
Identify issues attributing to account delinquency and provide recommendations to Director.
Manage escalated collection issues from the team.
Support Director with special projects as assigned.
Identify and recommend ways to streamline collections services and improve processes.
Oversee and support the coaching, development, and training of team members.

Minimum Education

Bachelor’s degree or experience in lieu of degree

Minimum Experience

5+ years of relevant experience in Accounts Receivable or Collections
1-3 years of supervisory experience preferred

Knowledge, Skills, Abilities

SAP/Salesforce or similar software preferred
Proven ability to supervise a team
Proven success in a collection role
Knowledge of credit terms, and collections techniques
Working knowledge of MS Office Suite
High degree of accuracy and attention to detail
Ability to meet deadlines and manage multiple tasks simultaneously
Ability to interact with various levels of management in a professional manner
Ability to train and motivate team members

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.

This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.

Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.

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