Troubleshooting Issues With Indeed's Interview Platform

Having trouble connecting to Indeed's interview platform? These issues are usually quick to fix. Most are caused by network settings, camera or microphone permissions, or browser compatibility.

Tip: Test your camera and microphone before the interview to make sure your permissions are set correctly.

Issue: Your camera and microphone are not working

Solution: Make sure your browser has permission to use your camera and microphone

Select Allow when prompted. If that didn't work, visit the Interview Test page and follow the instructions below:

Chrome

Select the red camera icon in the address bar.
Make sure camera and microphone permissions are allowed.

Safari

Select the red camera icon in the address bar.
Set the camera and microphone to Always Allowed.

Edge

Select the lock icon in the address bar.
Set the camera and microphone to Allow.

Firefox

On the test screen, select the lock or camera icon to make sure permissions are allowed.

Important: Corporate VPNs frequently block camera and microphone access — especially on work-issued devices. Try disabling your VPN, or contact your IT team to allow third-party browser access to audio and video devices.

Issue: Your browser isn't working properly

Solution: Use a supported browser

Supported devices and browsers:

Desktop or laptop: Chrome, Firefox, Edge, Safari
iPad or iPhone: Safari
Android: Chrome, Firefox

Incompatible devices and browsers:

Internet Explorer
Chrome on iOS

Important: Using other apps during the interview may turn off the microphone if you're using a phone or tablet. If the interviewer can't hear you, restart your device and re-enter the interview.

Issue: You're unable to connect to the interview platform

Solution: Run a network test and check your connection settings

If your camera and microphone work but you still can't connect, try this:

Run a network connection test. This checks if your network supports Indeed's video technology.
If the test fails, share this article with your IT team. They can use the information below to update your network settings.

If a candidate can't connect, share these steps to help them troubleshoot device issues with the Indeed Interview.

Tip: For the best video and audio quality, use a wired connection and an external headset. Make sure your browser is up to date.

For IT and network teams

Use this information to configure your network for the Indeed interview platform and our video vendor, Daily.

Step 1: Update your network's allowlist

Add these domains, protocols, and port ranges to your approved list (allowlist):

*.daily.co

Protocol: TCP
Port: 443

*.wss.daily.co

Protocols: TCP, UDP
Ports: 443, 40000-49999 (TCP), 23000-26999, 40000-49999 (UDP)

*-wss.daily.co

Protocols: TCP, UDP
Ports: 443, 40000-49999 (TCP), 23000-26999, 40000-49999 (UDP)

*.dailywebrtc.com

Protocol: TCP
Port: 443

*.wss.dailywebrtc.com

Protocols: TCP, UDP
Ports: 443, 40000-49999 (TCP), 23000-26999, 40000-49999 (UDP)

*-wss.dailywebrtc.com

Protocols: TCP, UDP
Ports: 443, 40000-49999 (TCP), 23000-26999, 40000-49999 (UDP)

*.dailywebrtc.net

Protocol: TCP
Port: 443

*.wss.dailywebrtc.net

Protocols: TCP, UDP
Ports: 443, 40000-49999 (TCP), 23000-26999, 40000-49999 (UDP)

*-wss.dailywebrtc.net

Protocols: TCP, UDP
Ports: 443, 40000-49999 (TCP), 23000-26999, 40000-49999 (UDP)

prod-ks.pluot.blue

Protocol: TCP
Port: 443

*.stun.twilio.com

Protocols: TCP, UDP
Ports: 443, 3478, 5349

*.turn.twilio.com

Protocols: TCP, UDP
Ports: 443, 3478, 5349

Step 2: Rerun the network test

Rerun the network test to confirm everything works.
If issues remain, download the test results and contact your Indeed representative for help.

Was this article helpful?