JOB PURPOSE / SUMMARY

J. Fletcher Creamer & Son, Inc. is seeking a multi-line Liability Insurance Claims Adjuster for its Insurance Department based in Hackensack, NJ. We have a unique program with retained loss provisions.

Under direction of the Claims Supervisor, the Claims Adjuster will be responsible for the prompt and efficient examination, investigation and settlement of insurance claims in accordance with the company’s Insurance Program. This position is a Hybrid / Remote Flexible position.

KEY RESPONSIBILITIES

• Maintain professional relationships with co-workers, the insurance carrier, Third-Party Administrator (TPA) & defense counsel to effectively and efficiently resolve claims.
• Timely communication with all (internal/external) parties, prioritizing client relationships
• Effectively manage a case load of general liability and auto liability claims, which includes both self-handled claims and TPA assigned claims within assigned authority.
• Conduct liability investigations – secure statements, photographs, reports, contract review/analysis, and identify subrogation potential, etc.
• Identify concerns with coverage, liability, damages, claims handling and recommend solutions.
• Evaluate claims and make appropriate recommendations for negotiations and resolution.
• Maintain accurate claim notes, documentation, correspondence, and payment records within the claims management system.
• Participate in claims reviews with internal and external stakeholders; provide claim updates, action plans, reserve recommendations, and strategies for resolution.
• Attend offsite events as needed (Ex. company events, insurance/claims related events, etc.)
• Perform other functions as assigned by management.

SPECIAL SKILLS / ABILITIES NEEDED

• Time management & organization are extremely critical for this role.
• Multi-task & work in a fast-paced environment both independently and collaboratively.
• Prepare written correspondence such as denials, demands & status reports.
• Communicate in a positive and professional manner.
• Strong evaluation and negotiation skills.
• Experience with contracts & risk transfer is a plus.
• Familiarity with multi-state statutes & case law.
• Manage loss costs and expenses.
• Litigation experience is a plus
• Experience handling utility claims is a plus.

QUALIFICATIONS

• Bachelor’s degree in risk management and insurance preferred; High school diploma required.
• Minimum of 3 years of adjusting third party liability claims with a concentration in automobile liability, general liability & property damage liability.
• Prior employment within the insurance industry with a carrier, TPA, broker, contractor or Utility Company.
• Must be able to work independently, as well as function as part of a team.
• Must be proficient in MS Excel, MS Word, Power Point & typing.
• Familiarity navigating claims systems and company applications.

BENEFITS PACKAGE:

Medical, Dental, Vision, Life Ins., Paid Time Off, Paid Holidays, 401(k) with company match, Employee Stock Purchase Plan, Bonus Program, Education Assistance, Training & Development

We celebrate diversity and are committed to creating an

inclusive environment for all employees