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3.1 out of 5 stars.
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Reviews for Technical Support Representative in METROCAST

May 2, 2017

Fast-paced calls with slow-paced people

While I worked there, they expected your call average to be 7 minutes, when it took most people 5 minutes just to get through the intro and find their modem. Expectations were a little unrealistic. For the knowledge you needed to fix a lot of problems over the phone, I don't believe the pay was quite...Show more
December 2, 2016

A solid, stable employer

Interacting and assisting customers with voice and data issues encompasses the majority of the workday. Everyday problems escalated via customer care also include e-mail and portal login issues....Show more
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