Position Overview:
Warranty Service Agent will assist customers with warranty claims and product-related issues. In this role, you will handle incoming inquiries, process claims, troubleshoot basic product concerns, and ensure that each customer receives timely, helpful, and professional service. The ideal candidate enjoys problem-solving, is highly organized, and takes pride in creating positive customer experiences.
Key Responsibilities:
- Respond to customer inquiries regarding warranty coverage, claims, and product issues via phone, email, and chat.
- Process warranty claims accurately and efficiently.
- Troubleshoot product problems and provide clear guidance or next steps (repair, replacement, or return).
- Track all warranty cases and updates in the company’s CRM or warranty platform.
- Follow up with customers to confirm resolutions and satisfaction.
- Collaborate with shipping and product teams to ensure timely delivery of replacement parts or products.
- Identify recurring product or service issues and escalate to management.
- Stay up to date on warranty policies, product updates, and troubleshooting procedures.
- Ensure all customer interactions meet the company’s service standards and reflect a customer-first mindset.
Qualifications:
- 1-2 years of customer service or product support experience.
- Strong written and verbal communication skills.
- Excellent attention to detail and ability to follow processes accurately.
- Comfortable handling multiple cases at once and working in a fast-paced environment.
- Proficiency with CRM systems or ticketing platforms is a plus.
- Problem-solving attitude and ability to think on your feet.
- Team player with a positive, helpful approach.
- Basic mechanical or technical knowledge is a bonus (especially for equipment or hardware-related products).
Disclaimer:
The duties and responsibilities described above are not a comprehensive list and may evolve over time. Responsibilities may be modified, added, or removed at the discretion of the company to meet changing business needs.
Job Types: Full-time, Temporary
Pay: $18.00 - $20.00 per hour
Work Location: In person
