Position Summary
The Rental Return Agent provides superior, friendly, and efficient service throughout the rental car process and assists customers with the rental return process.
Key Responsibilities
- Greet all customers as they arrive
- Assist customers with luggage
- Advise and review rental charges and provide an accurate receipt
- Inquire about service and satisfaction
- Inspect the vehicle and determine the fuel tank level
- Complete a service alert for any mechanical or body damage reported by customers
- Identify vehicles on hold for turnback, time, mileage, recall, or other locks, and verify their movement to the proper lot location
- Assist the service department with vehicle cleaning as needed
- Keep the lot organized for ease of access and traffic flow
- Maintain knowledge of rental/return documents, fuel services, surcharges, and optional coverage
- Understand the damage/loss reporting procedure
- Perform additional related duties as required or assigned
Qualifications
Required
- Must show proof of a valid driver’s license and satisfactory (Motor Vehicle Report (MVR)
- Must be 21 years of age or have a driver's license for 3 years
- Excellent communication skills
- Excellent problem-solving skills
- Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel
- Ability to complete tasks with precision, speed, and a positive attitude
- Ability to work well with a team
- Customer service and sales orientation
- Passion for helping others
- High school diploma or equivalent
Management Responsibilities
This position has no direct supervisory responsibilities. This position reports to the Counter Supervisor and Location Manager.
Work Environment & Physical Requirements
- Prolonged periods of sitting, working on a computer, twisting, bending, and walking; getting in and out of vehicles, driving, and inspecting vehicles
- May require periods of servicing and cleaning vehicles, lifting cleaning equipment, and using cleaning products
Benefits
- Comprehensive Medical, Dental, Vision
- 401(k) Retirement Savings
- 401(k) matching
- Flexible spending accounts
- Health savings account
- Life insurance
- Paid time off (PTO)
- Retirement plan
- Employee Assistance Program
- Employee Discounts
- On-the-job training
- Opportunities for advancement
- Referral Program
Our Core Values – C.A.R.S.
Throughout over 30 years in business, we’ve learned that every organizational journey has twists and turns, bumps in the road, and even detours. That’s why it is important to have guiding principles to orient us in our drive for success.
Our core values of Consistency, Accountability, Relationships, and Service (C.A.R.S. for short) are the cardinal directions of our organizational compass, and they create an easy-to-remember acronym to guide how we engage with customers, business partners, and all members of the GSPT team.
We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive the business while offering outstanding service with a focus on making every car rental experience memorable.
Equal Opportunity Employment
GSP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.
Disclaimer
This job description describes the general nature and level of work performed. Duties and responsibilities may change at any time with or without notice based on business needs. This description does not constitute a contract of employment.
