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Job Post Details

Sales Service Support - job post

Tootsie Roll Industries
3.4 out of 5 stars
Chicago, IL 60629
From $29 an hour - Full-time
From $29 an hour
401(k), Health insurance, Paid time off, Vision insurance, Dental insurance
Full-time, Weekdays, Monday to Friday
Chicago, IL 60629

Full job description

Company Overview:

Tootsie Roll Industries, Inc. is America's favorite candy company, manufacturing and selling some of the world's most popular confectionary brands. Beginning in a modest New York candy store with the Tootsie Roll's introduction in 1896, the Chicago-based company has grown to become one of the country's largest candy companies, with operations throughout North America and with distribution channels in more than 75 countries. The Tootsie brands resonate strongly among every age group, culture, and demographic; for every occasion and event; and during every economic climate, qualifying them as truly enduring, iconic American confections. For more information, visit www.tootsie.com

Purpose:

The Sales Service Support will demonstrate excellent communication skills at all levels of the Supply Chain. Developing and fostering relationships is critical to success. The ideal candidate must have the ability to prioritize pressing issues and facilitate resolution in a clear and concise manner. The main objective of this position is to provide high service levels to the network we engage with and ensure orders ship on time to meet the customer’s request date for on time distribution.

Responsibilities:

  • Manually enter samples and sales orders; Review orders sent in electronically
  • Process holds in a timely and efficient manner
  • Order modification by request of brokers
  • Communicate inventory shortages daily to brokers
  • Review orders with past scheduled ship dates to ensure timely movement
  • Process new customer set ups and update billing and shipping information of customers
  • Work with the Traffic department in tracing and expediting sales orders at the request of brokers
  • Work with the Traffic department in resolving any delivery issues
  • Work with the Returns department on pick up requests due to product overages or damages
  • Work with the Returns department to invoice customers for product overages that are accepted
  • Strong analytic skills are needed to combine various reports and utilize Oracle inventory screens to determine item availability.

Education / Experience:

  • 4yr Bachelor’s Degree or 3-5 years’ experience or equivalent work experience
  • Develop a detailed understanding of Oracle R12 based applications: EBS, ASCP, OTM
  • Experience in Excel & Microsoft Suite

Job Type: Full-time

Pay: From $29.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • This role requires you to work onsite Monday through Friday from 8AM to 430PM, can you meet this requirement?
  • How many years have do you have working in supply chain?

Work Location: In person

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