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Job Post Details

Technical Support Representative - job post

WealthCharts
751 Geneva Pkwy N, Lake Geneva, WI 53147
$40,000 - $60,000 a year - Full-time

Profile insights

Find out how your skills align with the job description

Skills

Do you have experience in Computer literacy?

Job details

Pay

  • $40,000 - $60,000 a year

Job type

  • Full-time

Work setting

  • In-person

Benefits
Pulled from the full job description

  • On-the-job training
  • Health insurance
  • Paid time off
  • Free parking
  • Opportunities for advancement

Full job description

Are you a talented, motivated professional looking to take a big step forward in your career with an exciting, dynamic position? Join us at our new 10k sq. ft. Global Headquarters and Training Center as WealthCharts continues to experience significant domestic and international growth with new brokerage integrations, expanding product offerings, and a fast-growing global user base!

While WealthCharts is a well-established and respected platform, and we operate with the energy, flexibility, and mindset of a high-growth startup. That means everyone on our team wears multiple hats, contributes meaningfully across departments, and plays a hands-on role in driving the next wave of innovation and international expansion. We’re looking for high-energy, go-getters who are eager to make an impact and thrive in a collaborative, fast-paced environment.

This is your opportunity to be part of a company where your work matters, your ideas are heard, and your contributions directly shape the future of fintech. Our active trading and investing platform recently won the TradersWorld Magazine Fintech Award for “Best Trading Platform” in October of 2025, adding to our previous honors like Benzinga Fintech 400 Global Finance Chairman Award for “Best Stock Scanner” in November 2024, and “Top Swing Trading Platform of the Year”. Our CEO was also recognized as “The Most Innovative Fintech Executive” in 2022, and we’ve recently signed multiple new licensing deals with major brokerages.

Bright minds with a passion for technology and a hunger to be on the cutting edge have an incredible opportunity at our Lake Geneva, WI headquarters (on the far east side of town far from downtown traffic, with private parking for 52 people!). We are currently hiring three additional Technical Support and Customer Care team members to support our users around the world. You’ll provide walkthroughs, onboarding tutorials, and troubleshoot issues as users navigate our platform. You'll also have opportunities to work on special projects for the executive team outside of your other important work for more growth opportunities.

What We’re Looking For:

We need friendly, talented, detail-oriented, and energetic professionals with a passion for service and technology. You’ll work in a fast-paced, team-oriented environment supporting flagship brands like and , both of which have become key players in the global trading space.

Many of our team leaders started in this very role—and now it’s your chance to join them. As our current team members continue to grow into more specialized positions, we’re opening the door for the next generation of all-stars.

Core Responsibilities:

  • Professionally handle incoming/outgoing calls and emails, building relationships with customers, speakers, and contributors
  • Diagnose and troubleshoot technical issues and escalate as needed
  • Develop a deep understanding of our products and services to answer questions and take orders confidently
  • Update content across our websites as needed
  • Work within our CRM and ticketing systems and provide feedback to improve customer support processes
  • Additional cross-functional responsibilities based on company needs and your interests (marketing, product testing, advertising, etc.)

Job Qualifications:

  • Experience with tech troubleshooting is a big plus
  • You’re a self-starter with a sharp eye for detail and excellent organizational skills
  • Strong written and verbal communicator
  • Able to juggle multiple priorities with ease and confidence
  • Highly PC literate and able to quickly pick up new software
  • Comfortable working independently and as part of a collaborative team
  • Discreet and professional when handling confidential financial data

Why Join WealthCharts?

  • Be part of a high-impact team shaping the future of trading technology
  • Work in a fast-growing company with global momentum and startup-style agility
  • Enjoy private parking and a stress-free commute just north of downtown Lake Geneva, WI
  • Receive on-the-job training and advancement opportunities in one of the most innovative companies in the fintech space

If you're ready to grow your career, build lasting relationships, and be part of something big—we want to meet you.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

  • Health insurance
  • Paid time off

Ability to Commute:

  • Lake Geneva, WI 53147 (Required)

Work Location: In person

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