ABLE Program Manager

COMPANY OVERVIEW

The Service Collaborative of WNY is a private, non-profit organization dedicated to creating opportunities for all individuals to serve and make a positive impact in the community. Operating across Western New York, the organization partners with local non-profits, to deliver impactful programs in education, environmental conservation, and youth workforce development.

OVERVIEW

The ABLE Program Manager is responsible for AmeriCorps member recruitment, enrollment, administration, and ongoing support throughout the service term. This role oversees member services, compliance systems, documentation, and program operations while supporting training, partnerships, and program implementation. The Program Manager collaborates closely with the ABLE Director and cross-functional teams to ensure compliance with AmeriCorps and organizational requirements, guide long-term program strategy, and contribute to The Service Collaborative’s agency-wide initiatives.

DUTIES & RESPONSIBILITIES

• Serve as the primary support and point of contact for ABLE members, including ongoing coaching and relationship-building
• Manage member recruitment, enrollment, onboarding, and exit processes, including all required documentation and compliance checks
• Maintain accurate member data, records, and reporting systems (including Salesforce) while ensuring compliance with AmeriCorps and grant requirements
• Conduct regular member check-ins, site visits, and performance monitoring to support program quality and member development
• Oversee payroll, training coordination, and support for member professional growth and service delivery
• Coordinate with partner sites, leadership, and internal teams to support placements, program implementation, and risk management
• Support outreach, recruitment, and partnership development efforts
• Contribute to program evaluation, reporting, strategic planning, and organizational initiatives including fundraising and community engagement
• Stay informed on national service and education trends to support continuous program improvement Top of Form
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in a related field preferred.
• Minimum of 2 years of relevant experience.
• Experience with AmeriCorps or national service programs preferred.
• Strong relationship-building skills and experience working with diverse populations

KNOWLEDGE, SKILLS & ABILITIES

• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Experience with program development, training, and mentorship.
• Proficiency in Microsoft Office; Salesforce experience preferred.
• Ability to analyze needs, solve problems, and improve systems.
• Commitment to the values of AmeriCorps and national service.

PHYSICAL REQUIREMENTS

• Ability to sit, stand, and work at a computer for extended periods of time.
• Ability to travel regularly to partner sites and community locations for meetings, site visits, trainings, and outreach events.
• Ability to lift and carry materials or equipment up to 25 pounds for trainings, events, and program activities.
• Ability to communicate effectively in person, virtually, and by phone with members, partners, and staff.
• Ability to occasionally travel to conferences, summits, and other professional development events.

HOW TO APPLY

Submit resumes to the Indeed website. Email Cover Letter to recruitment@tscwny.org

EEOC STATEMENT

The Service Collaborative is an equal opportunity employer. All applicants are considered regardless of gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, physical or mental disability, citizenship, veteran status, gender expression and/or identity, or any other class protected by federal, state, or local laws. The Service Collaborative is an equal opportunity employer.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What software programs do you have experience in?

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Buffalo, NY 14203 (Preferred)

Work Location: Hybrid remote in Buffalo, NY 14203