Adoptions Manager

Do you love helping people and pets in need? Do you find joy in connecting with customers and truly listening to them? Are you a deft communicator with the finesse to lead a team through complex situations with customers? If interacting with and serving humans energizes and inspires you, this role is for you!

The SPCA of Northern Nevada is looking for an Adoptions Manager with proven team leadership experience and exceptional communication skills. The Adoptions Manager will lead our Adoption Counselors (aka “Matchmakers”) to success by ensuring they have the tools and skills they need to serve, educate, and bring joy and compassion to our community. Our goal is to make loving matches and empower pet parents with the education and resources they need to humanely care for their pets. If you’re excited about the idea of growing and developing a team that will make a real impact on pets and people, apply now!

SPCA-NN is located in beautiful Reno, NV! Known as "The Biggest Little City in the World," Reno offers an unbeatable blend of outdoor adventure, vibrant culture, and growing career opportunities. Nestled against the stunning Sierra Nevada mountains, Reno is a paradise for outdoor enthusiasts, with Lake Tahoe just a short drive away. Reno was recently named “the happiest place to live in the US” by Outdoor magazine. It was described as “a modern boomtown” offering events such as art festivals, concerts, food festivals, and easy access to a variety of outdoor activities.

Duties & Responsibilities:

· Provide high-touch support to 5 direct reports, including in-the-moment coaching, regular team meetings, professional development, and performance management.

· Prioritize the customer experience by training team members and adhering to structures and protocols that promote a positive stakeholder experience.

· Manage daily operations of the team by staying integrated in the day-to-day, including the completion of daily tasks and division of the workload.

· Assist team members with challenging customer interactions, and use those situations as case studies for professional growth.

· Monitor the safety and cleanliness of the Adoption Center lobby.

· Collaborate with other managers to ensure team members have the information and supplies needed to be successful.

· Model behaviors to promote a positive work culture.

· Track and analyze data to identify areas for growth.

Qualifications:

· 3+ years of customer service experience in a leadership role.

· People management experience in a highly structured work setting that relies on systems and SOPs.

· Experience in community organizing and/or social services are a plus.

· Proven background in team leadership including: coaching, supporting, giving praise, and giving redirection and feedback to team members.

· Organized and able to prioritize projects in a fast-paced environment.

· Weekend availability and availability though closing (6:30 p.m.) is required in order to support our Adoption Team on its busiest days. Possible schedule could be Thursday through Monday from 10 a.m. to 6:30 p.m. (Tuesday and Wednesday off), but is open to negotiation.

· Communication, both verbal and written, must be outstanding and demonstrate high awareness of the impact of language on self and others.

· Proficiency in Microsoft Suite including Outlook, Word, Excel, Teams, and OneDrive.

· Ability to read and speak English is required in order to perform the duties of the job.

· Bachelor’s degree in a related field preferred.

· Bilingual would a HUGE plus!

In your cover letter, tell us how you’ve led a team to success! Applications without a cover letter will not be considered.

Salary & Benefits:

• Salary - $65,000-$70-000, DOE
• 100% employee’s PPO health insurance paid, 50% of employee’s vision and dental insurance paid
• 100% employee life insurance paid
• Immediate PTO accrual of 80 hours annually to start
• 13 paid holidays annually
• 56 hours paid sick time annually
• Free pet food
• A free pet adoption
• Affordable pet wellness exams and diagnostics
• Personal pet bereavement (3 paid days)
• Professional development and training

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Tell us what interests you about this position with the SPCA of Northern Nevada.
• This position requires standing/walking for long periods of time, at times on concrete; repetitive use of both hands, visual acuity, bending, walking, lifting (up to 50 lbs unassisted), reaching, squatting, kneeling, pushing/pulling, grasping, reading and writing both simple and complex material.

Work is performed in an animal shelter with moderate lighting and temperature, at times outdoors in varying weather conditions. At times in confined areas. Work is performed with cats and dogs, with other humans both face-to-face and virtually.

Can you perform these essential functions as described with or without accommodations?

• Can you work within the schedule as described? Please note any days/times you are unavailable.
• When are you looking to start a new position?
• Do you personally know anyone currently employed at SPCA-NN? If so, please list their names and your relationship to them.
• The pay for this position is $65-70k/year, DOE. We offer health/dental/vision benefits after 60 days, annual PTO accrual of 80 hours, 56 hours paid sick time after 90 days, and many other benefits to promote a healthy work environment. Does this match the compensation you are seeking in your next role?

Ability to Commute:

• Reno, NV 89512 (Preferred)

Work Location: In person