Assistant General Manager

Position Summary:

The Assistant General Manager (AGM) plays a key role in the daily operations and long-term success of Lake Monticello Owners’ Association (LMOA). Working closely with the General Manager, the AGM supports day-to-day operations overseeing personnel, managing contracts, supporting departmental functions, resolving issues and engaging with residents and various stakeholders, such as Lake Monticello Volunteer Fire & Rescue, Aqua, Committees, Fluvanna County Representatives, Contractors, etc. This position requires strong leadership, organizational, and communication skills, along with a commitment to serving a premier community where all residents enjoy a high quality of life in excellence and spirit.

Key Responsibilities:

Personnel Management

• Manages Personnel performance system, assist in leading all departments, to include the director/manager level and their respective teams.
• Knowledge and understanding around employee management and legal matters.
• Participate in the streamlining of process and look for opportunities for continual process improvements.
• Foster a positive and productive workplace culture aligned with LMOA’s mission and values.
• Manage employee training program

Contract Management

• Help review, manage, and monitor vendor and service contracts/agreements.
• Knowledge of all contracts with specific focus around Food & Beverage, Golf Operations, Pool Operations; Security, and Lake Health.
• Ensure contractors are meeting performance standards and contract obligations.
• Review and Assist with the bidding processes and contract renewals.

Departmental Oversight

• Regularly shadow department heads including Human Resources, Finance, Facility and Operations and Public Safety in order to have working knowledge and understanding of operations.
• Provide support in planning, problem-solving, and implementing process improvements.
• Act as liaison between departments and the General Manager for project coordination.

Community Engagement

• Respond to resident inquiries and concerns with professionalism and empathy.
• Network and engage in regular interaction with key stakeholders to include but not limited to Lake Monticello Volunteer Fire & Rescue (LMVFR), Aqua, Dominion/CVEC, Solitude, Allied Universal Security, and Fluvanna County.
• Support the planning and execution of community events. Be involved in all Committees from an aspect of understanding their charter, goals and purpose to the community.
• Promote transparency and strong communication between the Board of Directors (BOD), staff, and residents.

Other Responsibilities

• Assist in budgeting and financial monitoring to include the knowledge and understanding of Investments, Reserves, Reserve Study and budget cycle.
• Gain continual knowledge around Federal Law, POAA Law and LMOA Policies.
• Lead & track various timelines around BOD Governance; Elections, Annual Meeting, Budget cycle, Regular Board of Director Meetings, etc.
• Support & Assist the Board of Directors to ensure they fulfill their roles & responsibilities in accordance with POAA, and appropriate policies and procedures.
• Step in for the General Manager as needed during absences or special assignments.

Qualifications:

• Bachelor’s degree (B.A. or B.S.) required.
• CAI and CMCA certifications (preferred).
• Experience and familiarity in property management, POAA operations, or community management.
• Strong leadership and interpersonal skills.
• Knowledge of POAA governance, applicable state regulations and LMOA Policies.
• Proficient in Microsoft Office Suite and management software platforms.

Other Requirements:

• Will require occasional or regular evening or weekend availability for meetings/events.

Pay: From $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person