Client Success / Performance Associate (Volleyball Focus)

The Role

This role sits at the intersection of:

• Client success
• Data analysis
• Operations
• Sales support

You will work directly with the VERT Performance Lab to support and grow the VERT Team System across hundreds of teams.

This is not a passive “account management” role.

You will be responsible for:

• Making sure programs are successful on the platform
• Turning raw data into actionable insights for coaches
• Helping scale VERT’s systems and processes as we grow

What You’ll OwnClient Success & Account Support

• Manage and support a large portfolio of volleyball programs (clubs, colleges, teams)
• Ensure successful onboarding, adoption, and continued usage of VTS
• Serve as a primary point of contact for performance-related questions
• Identify at-risk accounts and proactively intervene

Data & Performance Insights

• Analyze athlete and team data (jump load, trends, efficiency, etc.)
• Translate complex metrics into clear, actionable insights for coaches
• Support the creation of reports, summaries, and performance recommendations
• Work alongside the Performance Lab to align insights with best practices

CRM & Operations

• Own and maintain CRM accuracy across all VTS accounts
• Track pipeline, usage, renewals, and engagement
• Support systems that allow VERT to scale to hundreds of programs without breaking

Sales Support & Forecasting

• Assist in sales forecasting and pipeline tracking
• Run and contribute to weekly VERT Team System sales reviews
• Work cross-functionally with leadership and sales coordinators to align on growth

Events & Travel

• Attend select events, clinics, and qualifiers
• Support on-site activation, onboarding, and client relationships

What We’re Looking For

• Highly organized and detail-oriented (this is non-negotiable)
• Strong analytical mindset — comfortable working with data and identifying trends
• Ability to translate data into simple, useful insights
• Excellent communication skills (especially with coaches and athletes)
• Comfortable managing a high volume of accounts and moving parts
• Self-starter who takes ownership and solves problems without constant direction
• Interest in sports performance, technology, and athlete development

Preferred Background

• Volleyball experience (playing, coaching, or performance-related)
• Experience with data analysis (Excel/Google Sheets or similar)
• Familiarity with CRM systems
• Background in sports science, kinesiology, or related field

What This Role Is (and Isn’t)

This is:

• A high-impact role tied directly to revenue and retention
• A mix of data, operations, and client-facing work
• A growth position with room to expand into new sports and leadership

This is not:

• A passive customer support role
• A “check-in once a quarter” account manager job
• A narrow, repetitive position

Growth Opportunity

As VERT expands into new sports and markets, this role will evolve. High performers will have the opportunity to:

• Take ownership of new sport verticals
• Shape reporting and analytics standards
• Move into leadership across client success, performance, or operations

Compensation

• Competitive salary based on experience
• Travel opportunities + exposure to elite programs

About VERT

VERT is a leader in movement data and performance analytics, working with collegiate and professional teams worldwide. Our VERT Team System (VTS) provides coaches and organizations with real-time and longitudinal insights into athlete workload, jump performance, and movement patterns.

We are expanding rapidly,starting with volleyball, and building the infrastructure to support teams across multiple sports.

Benefits:

• Paid time off
• Work from home

Work Location: Hybrid remote in Oakland Park, FL 33334