Clinic Operations Coordinator

As a Clinic Operations Coordinator, you will drive key clinic operational workflows, including referral management, billing coordination, credentialing, vendor workflows, and cross-functional processes. You’ll be responsible for ensuring these workflows are executed accurately and efficiently, while continuously improving systems, communication, and overall operational performance.

You’ll act as a key operational partner across the clinic. This includes helping improve workflows, strengthen communication, and ensure high-quality patient care. We’re looking for someone with a strong growth mindset who takes ownership, embraces learning, and is motivated to continuously improve processes and outcomes within a dynamic healthcare environment.

How We’re Different

Founded in 2007, Iowa Diabetes is a leading diabetes research and care organization in West Des Moines, Iowa, dedicated to improving the lives of adults and children living with diabetes, obesity, and related conditions. Through comprehensive clinical care, patient education, and innovative research, our team has conducted over 250 clinical studies and continues to make a meaningful impact on individual health and the broader community.

At Iowa Diabetes, how we work is just as important as what we do. Our approach is intentional, team-driven, and centered on making a meaningful impact—both for our patients and our employees.

✔ A culture that cares: We work as a team that values ownership, collaboration, and continuous improvement in how we support patients and each other.

✔ Be part of the bigger picture: Your work directly supports patients while contributing to ongoing clinical research and care innovation.

✔ Grow with purpose: Expand your operational skillset by working across clinic workflows, improving processes, and taking on increasing responsibility over time.

✔ Stay connected: Collaborate daily with clinical staff, providers, and external partners in a respectful, communication-driven culture.

✔ Work hard, have fun: We value initiative, invest in our people, and foster a culture where meaningful work and having fun go hand in hand.

✔ Clear growth path: Opportunity to expand operational responsibility and potentially step into team leadership as the organization grows.

Role Highlights

• Job Type: Full-time (1.0 FTE)
• Reports to: Director of Growth & Innovation
• Location: On-site in West Des Moines, Iowa
• Schedule: Monday–Friday, 8am - 4:30pm

What You Bring to the Team

Required qualifications and skills:

• Minimum of a high school diploma or GED
• 2+ years of experience working in a clinic setting
• 2+ years of experience using electronic medical records (EMR)
• Strong knowledge of benefit verification and prior authorization processes
• Professional, friendly, and effective communication in person, virtually, and by phone
• Accurate and thorough documentation skills
• Ability to multitask, prioritize, and stay organized in a fast-paced healthcare environment
• A proactive mindset with the ability to take ownership, solve problems, and support team success
• Interest in professional growth, process improvement, and expanding responsibilities over time

Preferred qualifications and skills:

• Associates degree
• Experience using athenaOne EMR
• Experience working with diabetes care or related patient populations

How You’ll Make a Difference

• Bringing a growth mindset with a proactive approach to learning, improving workflows, and expanding operational responsibility over time.
• Help drive efficient clinic operations by proactively identifying needs, solving problems, and maintaining continuity of care.
• Manage referrals from start to finish, ensuring patients receive timely, well-coordinated care
• Coordinate with billing partners and support patients with billing and insurance questions to ensure accuracy and clarity
• Verify benefits and manage prior authorizations to prevent delays in patient care
• Serve as a trusted liaison between internal teams, patients, and external partners to ensure communication, accountability, and follow-through
• Oversee key processes and programs, ensuring accurate tracking, coordination, and follow-through
• Identify opportunities to improve clinic workflows, strengthen processes, and increase operational efficiency across teams.
• Contribute to team success through cross-training and support of special projects
• Function as a clinic backup resource, assisting with front desk and clinical support tasks to maintain continuity of care and a high-quality patient experience

Benefits That Support You

• Medical, dental, and vision insurance
• 401(k) with up to 5% match
• Health savings account (HSA) and flexible spending account (FSA)
• Company paid and voluntary life insurance
• Voluntary life, AD&D, critical illness, legal and identity theft protection
• Company paid short- and long-term disability
• Employee Assistance Program (EAP)
• Eligibility for annual company bonus
• Accrued paid time off (PTO) + 6 company-paid holidays
• 'Summer Fridays' time off
• Professional growth and development reimbursement program

Iowa Diabetes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any protected status.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Application Question(s):

• Will you now or in the future require a visa sponsorship? This includes visas such as H-1B, F-1 (OPT), TN, L-1, or others. If your answer is yes, please explain.
• Prior to joining our team, a pre-employment drugscreen and background check is required. Please type "yes" if you understand.
• We’re looking for someone who is eager to grow and takes pride in their work. Can you share an example of when you stepped up, showed initiative, or went above and beyond to support your team or improve results?
• Please detail your EMR experience
• Please explain why you'd make a good match as our newest Clinic Operations Coordinator

Experience:

• EMR systems: 2 years (Required)
• Clinic: 2 years (Required)

Ability to Commute:

• West Des Moines, IA 50266 (Required)

Work Location: In person