Contract & Operations Manager

Overview of Pendant

Pendant is building a new kind of women's health and fertility benefits organization — one designed to deliver better outcomes, greater flexibility, and a more accountable model for employers and members. We sit at the center of a connected ecosystem that brings together benefit design, care navigation, technology, financing, and provider alignment to help employers offer a smarter, more effective solution across fertility and women's health.

As a growth-stage company, Pendant is looking for leaders who are excited not only to drive results, but also to help build the strategy, structure, and playbook that will define our future.

The Role

Pendant Health is transforming the way fertility and family building benefits are delivered to employers and members — and the way we work with providers. We are building a modern, data-driven platform that connects members with high-quality reproductive care while creating strong partnerships with fertility clinics, providers, and specialty partners.

The Contract & Operations Manager is responsible for managing the lifecycle of provider partnerships across contracting, onboarding, implementation, and ongoing operations. This role will lead contract negotiations with fertility practices, maintain accurate network data within the CRM, establish scalable workflows for onboarding and implementation, and ensure strong operational partnerships with clinics across the network. The ideal candidate combines contract negotiation experience, fertility industry knowledge, and operational rigor to help scale a high-performing provider network.

This role reports to the VP, Provider Relations & Network Strategy and is fully remote.

Key Responsibilities

Provider Contracting & Network Development

• Lead contracting efforts with fertility clinics and network partners
• Negotiate provider agreements including fee schedules, bundle pricing, and operational terms
• Manage contract amendments, renewals, and updates
• Maintain accurate contract documentation and version control
• Track provider contract status within CRM systems
• Coordinate with legal teams on contract review and approvals
• Establish operational workflows for Network Operations
• Coordinate implementation activities across internal teams
• Maintain CRM records for all network partners
• Track provider contract status, onboarding progress, and operational metrics
• Ensure accuracy and completeness of network data
• Develop reporting to support network performance tracking and geoaccess monitoring

Network Operations & Management

• Develop and maintain Standard Operating Procedures (SOPs) for network operations
• Support provider relations activities and maintain strong relationships with partner practices
• Conduct network partner Q&A assessments
• Support issue resolution and escalation management
• Document contracting workflows and onboarding procedures
• Identify opportunities to improve operational efficiency
• Ensure consistent processes across the network operations
• Work cross-functionally with internal teams
• Support network partner launches and new client implementations
• Coordinate internal communication regarding provider network changes

What You'll Bring

• 5+ years of experience in provider contracting, network operations, or healthcare partnerships
• Experience negotiating provider/payor agreements or healthcare contracts
• Experience working with fertility clinics, reproductive health, or specialty healthcare networks
• Strong understanding of medical benefit administrators or health plan operations
• Experience working with healthcare provider workflows and practice operations
• Understanding of healthcare reimbursement models and bundled pricing
• Strong operational process development skills
• CRM management and network data tracking experience
• Experience working cross-functionally across departments
• Excellent organizational and documentation skills
• Proficiency with Google Workspace (Docs, Sheets, Slides)
• CRM systems experience (HubSpot or equivalent preferred)
• Experience managing network data and operational reporting

Benefits

Full time employees are eligible for remote, work from home opportunities and generous health benefits.

Pendant is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Pendant is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Pendant interview requests and job offers only originate from an @pendanthealth.com email address (e.g jsmith@pendanthealth.com).

Please email your resume and cover letter to Tacie Sterling, VP, Provider Relations & Network Strategy at .

Pay: $80,000.00 - $140,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please add the link to your Linkedin profile.

Education:

• Bachelor's (Required)

Experience:

• Contract negotiation: 5 years (Required)

Work Location: Remote