Customer Service Representative

About the Organization: Small Engine Warehouse is dedicated to providing high value parts and engines for outdoor equipment to the people in the immediate community and around the world. With our combined knowledge of the industry and our vast inventory, we strive to provide others with the quality service, personal support, and exceptional products.

Objective: The Customer Service Representative (CSR) works with clients who have questions, order inquiries, or require information about products purchased from the organization. The CSR helps to provide solutions that fit individualized situations and prioritize the customers’ needs at each step of the process.

Duties and Responsibilities:

• Monitor all orders for accuracy
• Maintain a positive, empathetic, and professional attitude toward customers
• Keeping records of customer interactions, transactions, comments, and complaints
• Adjust and fix all incorrect orders
• Assist salespeople with checkout process (taking payments)
• Take and disperse incoming sales calls
• Direct any customer dissatisfaction calls to the proper person
• Handle PayPal and credit card payment transactions, etc.
• Assist with online shopping issues from eBay and Amazon
• Must be able to communicate with salespeople
• Follow up and prospect at times with customers
• Other duties as assigned by supervisor

Education and Experience:

• High school diploma
• Computer proficiency (Outlook, Word, Excel, and Internet)
• Excellent communication skills
• Ability to stay calm when customers are stressed or upset
• Ability to multitask
• Schedule is subject to change based on operational requirements and may include varying start and end times

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: In person