Administrative Assistant

Overview
We are seeking a dedicated and personable Administrative Assistant to join our team. This role involves providing exceptional support to customers, handling inquiries, and ensuring customer satisfaction.

This position does have some flexibility with scheduling to allow the right candidate to balance work and family responsibilities, but must have availability between 9am-3pm.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat channels.
• Provide accurate information about services, assisting homeowners with their needs.
• Handle outbound calling to follow up with customers.
• Maintain detailed records of customer interactions CRM systems.
• Process payments, ensuring accuracy and security.
• Assist clients with troubleshooting issues and resolving complaints to ensure a positive experience.
• Collaborate with team members to improve service.
• Demonstrate excellent phone etiquette and communication skills during all interactions.
• Utilize Microsoft Office tools for documentation, reporting, and analysis purposes.

Requirements

• Strong communication skills with the ability to convey information clearly and professionally.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
• Experience with data entry.
• Knowledge of sales techniques and outbound calling strategies is advantageous.
• Excellent phone etiquette, active listening skills, and the ability to handle challenging situations calmly.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Work Location: In person