Insurance Customer Service Representative

Join our growing team at Flanagan Mills Insurance Agency in this client-facing role where you’ll provide customer service and support to our home, auto, and business insurance clients! We’re looking for someone who thrives in a customer service environment, enjoys problem-solving, takes initiative, and brings a calm and professional energy to the workplace. This is not a call center position.

What You'll Do:

• Be the first point of contact (answer phones, greet clients, and assist with inquiries)
• Build strong relationships and trust with customers through open and interactive communication
• Provide information on home, auto, and business insurance products
• Handle client concerns with patience and empathy, offering solutions and following up to ensure resolution
• Process payments, issue receipts, and maintain accurate documentation
• Assist with claims, policy changes, and other customer service-related tasks

Job Requirements/Qualifications:

• Must be able to work onsite in our Rochester, NY office
• 1 year of client advocacy/client service experience required
• P&C insurance license (preferred)
• Strong multitasking, prioritization, and time management skills
• Detail-oriented and computer savvy
• Patient, empathetic, and solution-driven
• Ability to maintain a calm and professional demeanor in all interactions

Perks & Benefits for Full-Time Employees:

Medical benefits
Paid Time Off
Paid holidays
Personal and professional growth opportunities

If you’re ready to join a supportive and customer-focused team, we’d love to hear from you! Apply today or email your resume: Lindsey@themillsagency.com

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service/support: 1 year (Required)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: In person