Dental Front Office Coordinator

Job Summary:

The front office coordinator represents the practice in all facets of patient services. The coordinator will perform a variety of administrative duties for our patients and staff in a positive, safe, fast-paced, productive environment. The coordinator will answer the telephone, schedule appointments, handle patient finances and do financial consultations with patients, use practice software and other software programs to streamline efficiency, maintain patient and staff records, track production collections to meet goals, and coordinate patient care flow. The coordinator will maintain a harmonious environment for doctors, staff, and patients.

Essential Duties:

• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
• Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
• Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
• Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
• Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor.
• Uses computer, fax, or courier service to transmit information or documents when requested.
• Keeps the front desk and reception areas clean. Organizes magazines to keep current and neat. Waters the plants.
• Performs necessary duties associated with checking patients in and out. Records treatment information in patient charts. Enters type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.
• Produces the doctor's call list and provides to the doctor each day, as necessary.
• Calls patients the day before to remind them of a scheduled appointment time.
• Adheres to all safety and health regulations.
• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
• During morning huddles, reports on production results, addresses problems that occurred, and evaluates patient flow from the previous day. Updates staff on the status of the current day’s production goals, and identifies scheduling gaps.
• Keeps staff and doctor informed of scheduling problems, issues or concerns.
• Registers new patients, provides necessary paperwork (demographics, consent, and health history forms, HIPAA documents), and insures all required documents are completed by the patient.

Knowledge/Skills/Abilities:

• Exceptional human relation skills, greeting visitors professionally and courteously
• Ability to consistently maintain a friendly attitude with patients and staff even under pressure
• Ability to work with interruptions and manage multiple priorities
• Ability to quickly grasp relevant concepts regarding duties and responsibilities
• Ability to speak, understand, and write fluent English
• Knowledge of correct grammar, spelling, and punctuation
• Proficiency in alphabetizing and spelling
• Ability to write legibly and work with numbers
• Knowledge of organizational filing, procedures, and systems
• Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)
• Ability to prioritize, organize, and complete tasks in a timely and independent manner
• Ability to work unsupervised
• Ability to engender trust from the doctors, co-workers, and patients
• Commitment to maintaining confidence with the patient regarding abilities of doctor(s) and staff
• Ability to accept constructive feedback
• Ability to understand and follow written and verbal instructions
• Ability to communicate and express thoughts and ideas competently

Education / Experience:

• High school diploma or equivalent

​​​​​​​Special Certifications/Licenses:

• CPR certification preferred, will be required during employment

Physical Requirements:

• May be required to lift up to 25 lbs.
• Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position).
• Vision: close vision, depth perception, and ability to adjust focus.
• Hearing: able to satisfactorily communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.
• May be required to administer first aid or CPR.

Potential Hazards:

• Occasional exposure to toxic or caustic chemicals and radiation.
• Exposure to moderate noise levels.
• Exposure to hectic, fast-paced, high anxiety environments.

Additional or different duties may be assigned occasionally at employer’s discretion.

If you are passionate and motivated about providing quality support in a dental setting and meet the qualifications outlined above, we encourage you to apply for this rewarding opportunity.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: No less than 28 per week

Benefits:

• 401(k)
• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid time off
• Uniform allowance

Schedule:

• Monday to Friday

Work Location: In person