Experienced Veterinary Client Service Representative

Are you an experienced veterinary professional who thrives in a fast-paced, team-oriented environment? Do you love supporting both pets and their people with compassion, professionalism, and a smile? Westbrook Veterinary Hospital in Pelham, MA is looking for a full-time Veterinary Client Service Representative (CSR) to join our dedicated, friendly team.

Veterinary experience is required for this role—we’re seeking someone who understands the unique rhythm of a veterinary hospital and has the skills to hit the ground running.

Why You’ll Love Working With Us
We’re more than just a veterinary hospital—we’re a team that values respect, collaboration, and kindness. We support each other, learn from each other, and always put the well-being of our patients and clients first.

Our team enjoys:

• No weekends – clinic hours are Monday through Friday, 8:00 am to 6:00 pm
• A paid 1-hour lunch break every day (yes, really!)
• A supportive management team that prioritizes work-life balance and your long-term happiness
• A culture that embraces growth, integrity, and mutual respect

What You’ll Be Doing
You’ll be the welcoming face (and voice) of our practice—connecting with clients in-person, over the phone, and online. Your work will help ensure that every visit runs smoothly and that clients feel informed, valued, and heard.

Responsibilities include:

• Greeting clients and pets with warmth and professionalism
• Managing phone calls, emails, and texts efficiently and with empathy
• Scheduling appointments, surgeries, and procedures
• Checking patients in/out and maintaining accurate electronic medical records
• Handling payments and processing refunds
• Assisting with patient triage and recognizing emergencies
• Communicating effectively between clients, doctors, and technicians
• Educating clients about services, medications, and preventative care
• Keeping the reception area clean and organized
• Jumping in to support the team wherever needed—no task is too small!

What We’re Looking For
The ideal candidate is:

• Experienced in the veterinary field (this is a must!)
• Compassionate, reliable, and enthusiastic about both animals and people
• Friendly and confident, with exceptional communication and phone skills
• Highly organized and able to juggle multiple priorities with grace
• Comfortable with veterinary terminology and able to understand patient histories
• A team player who brings positivity and accountability to every shift
• Not afraid to ask questions, own mistakes, or roll up their sleeves

What We Offer

• Competitive hourly pay: $18.00 – $20.00/hour
• Paid sick and vacation time
• Health insurance for full-time employees
• Simple IRA with matching
• Generous employee pet discounts
• Ongoing training and professional development
• A workplace culture that truly values your voice, your ideas, and your growth

Our clinic is located just off Route 9 in Pelham, MA—just over the Amherst line and on the bus route. We’re close to UMass and surrounded by the beauty of the Pioneer Valley.

Ready to join a team where your work truly matters—and where you’ll be appreciated for who you are? Apply today and tell us why you’d be a great fit. We can’t wait to meet you!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person