Front Desk Associate

Join the OrthoNC Front Desk Team

OrthoNC is hiring a full-time Front Desk Associate to join our Wakefield-Wake Forest office. This is a unique opportunity to thrive in a high-volume, collaborative environment while providing a warm, welcoming experience for every patient.

What You’ll Do

• Deliver outstanding customer service and professional patient interaction at all times
• Answer and route incoming calls promptly and courteously
• Receive patients, answer questions, and direct inquiries to the appropriate person or department
• Maintain office forms and procedures, assist with scanning mail, and manage EMR task buckets
• Assist with processing incoming referrals
• Operate office equipment as required
• Compose, type, and edit correspondence, memoranda, and other materials, including electronic document management
• Assist patients and staff with department facilities and resources
• Support clinical teams to ensure smooth provider and patient flow
• Prepare patient charts per physician-specific policies and procedures
• Verify insurance benefits and eligibility, obtain authorizations as needed
• Collect co-payments and other time-of-service payments; balance daily financials
• Accurately intake and update patient demographics and insurance information in EMR
• Schedule patient appointments accurately and efficiently
• Maintain a clean, organized work environment and stay on task to ensure timely patient service
• Assist with additional administrative duties as needed

What We’re Looking For

• Previous front desk, administrative, or customer service experience in a medical setting preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in handling payments and balancing end-of-day financials
• Flexible, adaptable, and a team player
• Demonstrates ethical conduct, initiative, and effective time management
• Experience with insurance verification and EMR systems preferred

Required Education & Experience

• High school diploma or equivalent

Preferred Education & Experience

• Minimum of 2 years of experience in a medical field

Why OrthoNC

OrthoNC is a premier, multi-specialty orthopedic group with multiple locations throughout the Triangle. Our front office team plays an essential role in ensuring every patient’s visit starts and ends with excellent service.

Schedule & Time Off

• Monday - Friday: 8:00A-5:00P
• PTO and Paid Holidays

Compensation & Benefits

• Competitive salary, commensurate with experience

Education & Professional Development

• Ongoing training and skill development opportunities

Apply Now

Ready to join a supportive, high-performing team? Submit your resume, cover letter, and references today.

Learn more at www.orthonc.com

OrthoNC is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $14.10 - $19.74 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person