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Front Office Service Advisor

Bo's Towing LLC

1740 Yolande Avenue, Lincoln, NE 68521

$15 - $20 an hour - Full-time

Benefits

Pulled from the full job description

On-the-job training
Health insurance
Paid time off
Employee discount
Vision insurance
Dental insurance
Paid holidays

Full job description

We are seeking a Front Office Service Advisor who brings energy, professionalism, and a customer-first mindset to our team. In this role, you will be the friendly face and trusted point of contact for our customers.

This is a customer-facing position, ideal for someone who enjoys helping people, staying organized, and working in a fast-paced shop environment.

Key Responsibilities

Customer Service & Communication

Greet customers warmly in person and over the phone
Create a welcoming front office environment that builds trust and loyalty
Listen carefully to customer concerns and accurately document vehicle issues
Clearly explain recommended repairs and maintenance in everyday language
Provide updates on vehicle status, timelines, and costs
Obtain customer authorization before additional work is performed
Follow up after service to ensure customer satisfaction

Service Writing & Coordination

Schedule service and towing appointments
Dispatch towing and roadside assistance services
Create repair orders, estimates, and invoices with accurate descriptions and pricing
Order parts
Coordinate with technicians to prioritize and track repairs such as oil changes, brakes, tires, alignments, suspension work, and diagnostics
Maintain accurate customer and vehicle records in shop management software

Front Office Operations

Handle payments and cash transactions accurately and professionally
Keep the front office organized, efficient, and customer-focused
Work closely with technicians and parts suppliers to keep jobs moving smoothly

Qualifications & Skills

Previous customer service experience required
Automotive service advisor, service writer, or shop front office experience is a plus, but not required
Basic understanding of automotive maintenance and repairs (willingness to learn is key)
Strong communication skills with the ability to explain repairs clearly and confidently
Comfortable using computers and learning shop software
Strong organizational skills and ability to multitask
Friendly, patient, and professional—even during busy or stressful moments

Pay & Benefits