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Logistics Coordinator

Focus Logistics Inc / Service By Air DTW
14740 5 M Center Dr, Romulus, MI 48174
$17 - $20 an hour - Full-time

Benefits

Pulled from the full job description

  • 401(k)
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Life insurance

Full job description

Company Description

SBA Global DTW/Focus Logistics Inc. is a logistics company located in Romulus, MI. We specialize in customizing services to meet the unique shipping requirements of our customers. We are committed to providing a worldwide distribution system tailored to our customers' needs. Our Logistics Coordinators provide crucial support to our operations teams which allows Focus Logistics Inc. (SBA Global) to provide superior service, their role is vital to what we stand for.

Role Description

This is a full-time on-site role as a Logistics Coordinator at SBA Global DTW/Focus Logistics Inc. in Romulus, MI. The Logistics Coordinator will be responsible for the day-to-day tasks associated with ensuring timely and efficient transportation of goods and providing excellent customer service. The role requires strong analytical skills and effective communication with both internal teams and external partners. The Logistics Coordinator provides superior customer service that supports our operations team. You will use multiple resources to monitor, track, and update load statuses.

Qualifications

  • Positive and professional attitude with the ability to work with a team
  • Professional email etiquette
  • Ability to work in a fast-paced and goal-driven office environment
  • Strong multi-tasking abilities
  • Exceptional customer service experience
  • Detail-oriented
  • Ability to adapt to change
  • Proficient in Microsoft Office with emphasis on Outlook and Excel
  • Strong clear and concise verbal and written communication skills; ability to communicate well with customers, associates, and management in a professional manner
  • Reliable transportation, excellent attendance, and a flexible schedule

Relevant skills and qualifications that would be beneficial include:

  • Experience working in freight forwarding and knowledge of market and industry trends
  • Attention to detail and ability to prioritize tasks
  • Proficiency in logistics software and Microsoft Office

Operational Duties Include, But are not limited to:

  • Utilize multiple systems to help support daily business operations
  • Track and trace shipments from pickup to delivery, providing up-to-date details in TMS (Transportation Management System)
  • Provide superior customer service to carriers and clients
  • Booking Shipments, tracking, and quoting business
  • Pass with TSA/STA background check
  • Responsible for handling a high volume of e-mails and phone calls each day
  • Communicate and handle email requests effectively
  • Utilize problem-solving skills effectively through all avenues of communication
  • Foster teamwork mentality to support continuous improvement in the organization
  • Uphold professionalism in the workplace
  • Ability to work after-hours and some weekends during on-call rotation week
  • Complete daily tasks and monitor activities to ensure efficiency throughout the week

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 – 48 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • On call

Application Question(s):

  • The need to work Overtime happens most often unexpectedly. We work in a very fast paced industry and being flexible is a crucial need of all employees. Are you willing and available to work Overtime as it arises?
  • As most Freight Forwarders, we are a 24/7, 365 Operation. In order to meet the needs of our clients there is a rotating on-call weekend schedule. Each Logistics Coordinator is required to come in during their time in the rotation to handle the business needs. Is this something you are able to do?
  • Tell us about your experience level in the following skills
  • Dispatch
  • Routing
  • Document creation
  • Tracking/tracing
  • TSA regulations
  • Customer interactions and communication
  • Quoting

Experience:

  • Logistics: 1 year (Preferred)
  • freight forwarding: 1 year (Preferred)
  • Customer service: 5 years (Required)

Shift availability:

  • Day Shift (Preferred)

Work Location: In person