Logistics Customer Service Manager

Location: 1180 N Anaheim Blvd, Anaheim, CA, 92801

As a Logistics Customer Service Representative, you will play a key role in supporting customers and internal teams by resolving shipping, fulfillment, and order-related issues in a timely and accurate manner. This role requires strong communication skills, attention to detail, and a practical understanding of warehouse and logistics operations.

You will work closely with warehouse teams in the US and cross-functional teams in both the US and Korea to manage customer inquiries, track operational issues, and help ensure a smooth fulfillment experience. The role involves handling day-to-day logistics-related requests, monitoring service performance, and supporting continuous improvement in customer satisfaction and operational efficiency.

[Duties]

• DutiesCustomer Support & Issue Resolution

Respond to customer inquiries related to orders, shipping, delivery status, returns, and fulfillment issues. Handle escalated cases such as delays, missing items, incorrect shipments, or damaged deliveries, and ensure timely follow-up through resolution.

• Order & Shipment Coordination

Coordinate with warehouse and logistics teams to track order status, shipment progress, and fulfillment exceptions. Help ensure accurate communication of updates and expected resolutions to customers and internal stakeholders.

• Cross-functional Communication

Work closely with warehouse operations, logistics partners, and internal teams to investigate issues, gather necessary information, and support timely problem-solving. Maintain effective communication with teams in both the US and Korea.

• Performance Monitoring & Reporting

Track recurring customer issues and service trends. Assist in monitoring key service indicators such as response time, issue resolution time, shipping accuracy, and fulfillment quality. Prepare updates and share observations with relevant teams.

• Process Improvement Support

Identify recurring pain points in customer experience and logistics workflows. Support efforts to improve communication, issue handling processes, and service quality based on operational data and customer feedback.

• Documentation & System Management

Maintain accurate records of customer inquiries, issue resolutions, and follow-up actions in internal systems. Ensure all cases are documented clearly and consistently for visibility and tracking purposes.

• Operational Support

Provide on-site support for logistics and fulfillment-related customer service issues when needed. Troubleshoot workflow-related problems in coordination with warehouse staff to help maintain stable daily operations.

• Quality, Compliance & Safety Support

Follow company policies and service standards in handling customer and operational issues. Support compliance with internal procedures and contribute to maintaining a safe and reliable work environment.

[Qualifications]

• Experience in customer service, logistics, fulfillment, or supply chain operations
• Understanding of order fulfillment processes, shipping workflows, inventory movement, and warehouse operations
• Experience handling customer inquiries, claims, or service issue resolution
• Familiarity with WMS, order management systems, or customer service platforms is preferred
• Strong problem-solving and communication skills
• Ability to manage multiple issues with attention to detail and a sense of urgency
• Comfortable working with cross-functional teams and external logistics partners
• Proficiency in both English and Korean is required
• Proactive mindset and customer-focused approach
• Experience in a warehouse or fulfillment environment is a plus

[Benefits]

• Health insurance
• Paid time off (CA Sick Leave + Holidays)
• Business expense reimbursement (mileage & job-related costs)

[Work Location]

• Address: 1180 N Anaheim Blvd, Anaheim, CA, 92801

People with a criminal record are encouraged to apply

Work Location: In person

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

People with a criminal record are encouraged to apply

Work Location: In person

Pay: Up to $30.00 per hour

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

People with a criminal record are encouraged to apply

Work Location: In person