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Member Service Representative

Lake Monticello Owners' Association

4.5 out of 5 stars

41 Ashlawn Boulevard, Palmyra, VA 22963

$19 - $22 an hour - Full-time

Benefits

Pulled from the full job description

Paid training
Prescription drug insurance
AD&D insurance
Health insurance
401(k) matching
Paid time off
Employee discount

Full job description

Job Overview
Join our dynamic team as a Member Service Representative, where your enthusiasm and dedication will drive exceptional customer experiences. In this vital role, you will serve as the frontline ambassador to our community by answering questions, reserving meeting space, processing payments and welcoming new residents to their new home!

Duties

Represent the association by greeting and assisting residents, guests, and other visitors in a welcoming and professional manner.
Actively comply with LMOA’s hospitality in customer service philosophy.
Create a positive environment where everyone feels welcome, encourage and motivate others to become more involved in the LMOA community.
Communicate in a friendly and courteous manner when answering phones, transferring calls, and taking messages.
Obtain all necessary demographic and contact information when registering new members and provide them with the basic information they need.
Note accurately any issues or information throughout the work shift to the Director of Communications & Administration, read any email blasts promptly for information pertinent to the Member Services Department.
Distribute mail to appropriate individuals/departments and process payments for accounting.
Follow all proper procedures for amenity bookings from initial inquiry to deposit return (when applicable).
Communicate necessary information with regard to room rentals/set-ups with janitorial staff and vendors.
Assist in printing and distributing documents as required.
Assist in mass mailings of statements etc. as needed
Complete other tasks and assignments as required, including assistance with LMOA events as needed.