PCOC Coordinator

PLEASE DO NOT APPLY THROUGH INDEED - APPLICATION PROCEDURE LISTED BELOW

Overview:

MiGen Michigan LGBTQ+ Elders Network is Michigan’s only nonprofit dedicated to services and advocacy for LGBTQ+ maturing and older adults, their loved ones and caregivers. Through direct services, training and education, social programming and community navigation, MiGen is changing what is possible each and every day for our communities. A flexible, progressive organization with a social justice mindset, MiGen provides our services remotely and in person through an integrated/embedded model with partners in the LGBTQ+ and senior serving ecosystem. In addition to being deeply dedicated to the communities we serve, we are also deeply committed to our staff and believe in flexible hybrid work models, investing in developing talent, competitive benefits and investing in our employees through professional development, mentorship and a variety of leadership and growth opportunities. “Because that’s the way we’ve always done it” is not a phrase you will hear as a part of this team. We believe in innovation, strategic risk taking, breaking things down and building them back better and trying new things that take us outside of our comfort zones.

Position Description:

This position is an integral part of the No Wrong Door team as they are responsible for Person Centered Options Counseling (PCOC) implementation, data and administrative needs within the No Wrong Door department including day to day execution and coordination of appointments, referrals and volunteers, with guidance from the No Wrong Door Director and support from the volunteer coordinator and executive coordinator. No Wrong Door team areas of focus include Person Centered Options Counseling (PCOC) as well as State Health Insurance Assistance Programs/Medicare Improvements for Patients and Providers Act (SHIP/MIPPA) services. Though MiGen staff work a hybrid and flexible model, this position may require occasional evening and weekend hours based upon client needs.

Duties and Responsibilities:

• Complete training related to person centered options counseling; cross train in SHIP/MIPPA
• Train volunteers and partners to provide person centered options counseling
• Provide Person Centered Options Counseling and provide oversight and supervision to PCOC volunteers and partners, including assigning clients, ensuring follow-up is completed within 24 business hours, and reviewing case plans
• Use a person-centered approach to conduct personal interviews with clients to develop person-centered action plans to assist clients in navigating care options
• Facilitate referrals and access to public and private supportive programs
• Complete benefit applications with clients as needed
• Follow-up with clients to ensure enactment of person-centered action plan, or to develop adjustments to plans as needed
• Provide education to community regarding long-term care options, benefits for older adults, and other community based services
• Research existing benefits and resources for older adults or persons with disabilities

Requirements and Characteristics:

• At least 2 years experience in progressively more responsible program implementation
• Experience and comfort with data systems and reporting
• Volunteer management experience as well as the experience implementing training programs
• Demonstrated commitment to working with and supporting LGBTQ+ communities
• A collaborative spirit focused on trial and error and trying new things
• Takes ownership and initiative and demonstrates follow-through
• Demonstrated experience working remotely or in a hybrid environment
• Celebrates achievement through doing and achieving quantitative and qualitative results
• May need to travel and have the ability to perform work in person on a flexible basis as needed at partner locations

Compensation: This is a Band I, exempt position with a salary range of $37-52k annually. Candidates should anticipate offers closer to the beginning range amount; additionally, full time employees also receive up to 20% of their salary to apply toward benefits.

Benefits: MiGen offers a benefits package that includes medical, dental, and vision as well as life insurance, short-and-long-term disability insurance, Dependent Care and Health Flexible Spending Accounts (FSA) and a 401(K) plan.

Paid Time Off: Our Flexible Time Off (FTO) program models our core values and allows employees to take as much time off as they need. This policy is based on mutual trust and respect between the agency and our team members. It gives employees opportunities to work or take time off as they see fit, as long as they keep fulfilling their duties.

Supervision: The PCOC Coordinator is a full-time position and is supervised by the No Wrong Door Director

Application Procedure:

To apply and be considered for the position, please submit all of the following: a detailed letter of interest outlining your qualifications, a resume, and the contact information for three references to: executivedirector@migenconnect.org.

The position will remain posted until filled, however, applications will be reviewed upon receipt in hopes of identifying the best candidate as quickly as possible.

It is the policy of MiGen Michigan LGBTQ+ Elders Network to provide equal opportunity to all employees, contractors, and applicants without regard to race, color, ethnicity, religion, sex, age, descent or national origin, height, weight, marital status, familial status, sexual orientation, gender, gender identity or expression, HIV/AIDS status, political affiliation, veteran status, disability status, or other legally protected status in accordance with state or federal law. This policy applies to recruitment, hiring, training, promotion, transfer, compensation, benefits, and all other aspects of employment and contract for services. All employees, contractors, and volunteers must adhere to MiGen’s nondiscrimination policies.

Job Type: Full-time

Pay: $37,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Ferndale, MI 48220