Production & Customer Experience

About Us:

We’re NOBL Wheels, a passionate team of bike lovers building premium carbon wheelsets for riders around the globe. We are a young yet established company with facilities in Bellingham, Washington, and Cumberland, BC, Canada, both of which are close to world-class trail networks. Our team thrives on precision, creativity, and a shared love for cycling. Our vibe is professional yet laid-back; collaborative yet self-motivated. If bikes light you up and tech makes you tick, you might be what we’re looking for.

The Role:

As a Production & Customer Service Team Member, you’ll play a dual role supporting both our hands-on wheel-building operations and our customer-facing services. You’ll be part of a fast-paced environment where attention to detail, teamwork, and passion for cycling are key.

If this role sounds like a good fit for you and you're interested in learning more, please submit your resume and cover letter outlining why you think you'd be a strong addition to our growing team. Any applications without a cover letter will not be reviewed.

Key Responsibilities

Production & Wheel-Building

• Assemble and build bicycle wheels to exacting standards (training and equipment provided).
• Install tubeless tape and valves to wheelsets, and apply vinyl decals.
• Assist with inventory counts and warehouse organization.
• Help out with production during busy periods, including cleaning and packaging wheels.

Customer Service

• Provide amazing customer service.
• Respond to support requests via email (Freshdesk Helpdesk system), phone, and occasionally in-person.
• Learn about our product line and assist customers with recommendations, warranty claims, and post-order support.
• Maintain excellent communication with internal teams to ensure smooth operations and customer satisfaction.

General

• Maintain confidentiality of sensitive information.
• Perform other duties as required in support of the team and company goals.

Who You Are

• A passionate cyclist with deep knowledge of bikes and enthusiasm for the cycling community.
• Mechanically skilled and comfortable building and handling high-end bike components.
• Detail-oriented with the ability to focus in a fast-paced environment.
• Experienced in customer service, sales, or retail; familiarity with Freshdesk, Google Workspace, Odoo, or similar tools is a plus.
• Comfortable using Excel, Google Suite, and other common computer applications.
• A team player who can work independently when needed.
• Ability to multitask and jump seamlessly between two roles.
• Flexible with schedule, including occasional evenings or weekends.

What We Offer

• Paid time off
• Casual dress
• Access to outdoor industry discounts (up to 60% off)
• Company events and social hours
• Work computer provided
• Opportunity to use a loaner carbon wheelset

Job Types: Full-time, Permanent

Schedule: 8-hour shift / Monday to Friday

In person at our Bellingham, WA, building location

All of our employees share our five Core Values:

• Passion - Work With Purpose
• Detail - Sweat the Small Stuff
• Fun - Through Work & Play
• Teamwork - Build Momentum Together
• Grit - Persistence, Resilience and Strength of Character

Please submit your resume and a required cover letter outlining your experience and why you are the right fit for NOBL Wheels.

Successful applicants will be contacted for onboarding interviews.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Paid time off

Work Location: In person