Program Assistant

Benjamin’s House Emergency Shelter is seeking qualified candidates for a Part-Time Program Assistant.

As a member of the service delivery team, the Program Assistant’s primary role is to provide supervision of the shelter, program support to participants, and to perform housekeeping and related tasks. This position requires flexible scheduling, including evening, overnight, weekend, and holiday hours.

Benjamin’s House is a 24/7 emergency shelter. Our front desk must be staffed at all times. Shifts are generally scheduled in the following blocks:

• 7:00 a.m. – 3:00 p.m.
• 3:00 p.m. – 11:00 p.m.
• 11:00 p.m. – 7:00 a.m.

This position will primarily work between day (7–3) and evening (3–11) shifts as part of our staff rotation.

When applying, please confirm your availability to work nights, weekends, and holidays as needed.

Key Responsibilities:

• Act as the receptionist
• Document any remarkable situations occurring during the shift and report to the Case Manager and/or Operations Manager
• Provide a brief update at shift change to include any significant observations/occurrences
• Enforce program rules and procedures to ensure compliance
• Assist residents with access to telephone, computer, and other resources
• Attend all meetings relevant to the position; participate in required training
• Perform housekeeping and other duties as assigned

Working Conditions and Requirements:

• Work is performed on-site at Benjamin’s House
• Some physical work is required, including lifting, bending, climbing stairs, and carrying up to 35 pounds
• Availability is required for evenings, weekends, holidays, and occasional overnights
• Hours will vary for part-time positions
• Strong attendance, reliability, and punctuality are required; consistent on-time arrival for all scheduled shifts is essential

Desired Skills and Experience:

• Detail-oriented, energetic, and professional
• Strong customer service and communication skills
• Enthusiastic and able to work both independently and as part of a team

Are you looking to make an impact? Apply today to join our team!

Benjamin’s House Emergency Shelter, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other criteria prohibited by law.

Job Type: Part-time

Job Type: Part-time

Pay: From $17.00 per hour

People with a criminal record are encouraged to apply

Application Question(s):

• What interests you about working at Benjamin’s House Emergency Shelter, and how does our mission resonate with you?
• This position requires evening, weekend, holiday, and occasional overnight availability. Please confirm your availability to work variable shift(s) (7–3, 3–11, 11–7).
• This role involves working with individuals who may be in crisis. If a resident becomes upset and raises their voice at the front desk, how would you respond?
• This role includes housekeeping tasks such as cleaning and resetting rooms, as well as supporting residents in learning and completing chores. How do you approach this type of work, and how comfortable are you assisting others in maintaining shared spaces?

Work Location: In person