Project Manager: Installation Services

Job purpose

The Project Manager: Installation Services is responsible for supporting low-voltage installation projects from pre-sale scope development through final project completion. This role combines operational project management, subcontractor coordination, customer communication, and technical problem solving to help ensure projects are executable, efficient, and completed to SCW quality standards.

The ideal candidate is organized, adaptable, solutions-oriented, and comfortable operating in fast-moving environments where project conditions, customer needs, and operational priorities may evolve throughout execution. This is not primarily a hands-on installer role, but candidates should be comfortable understanding and discussing low-voltage installation concepts, IP video systems, access control fundamentals, and common field troubleshooting scenarios.

Qualities for Success

• Strong operational judgment and problem-solving skills
• Ability to independently manage multiple complex projects simultaneously
• Proactive and organized communication style
• Ability to maintain professionalism and composure in fast-moving or ambiguous situations
• Strong customer-service instincts balanced with operational accountability
• Ability to coordinate and hold subcontractors accountable while maintaining positive working relationships
• Strong attention to detail and follow-through
• Technical curiosity and aptitude
• Adaptability and willingness to continuously improve processes and workflows
• Ownership mentality with the ability to independently drive projects forward
• Ability to exercise sound judgment when balancing customer expectations, operational realities, and project constraints

Duties & Responsibilities

Pre-Sales Scope Development & Validation

• Collaborate with sales and operations teams during the proposal and approval process to help shape installation scope, labor assumptions, project approach, and operational feasibility
• Identify potential project risks, scope gaps, logistical concerns, or technical challenges prior to project approval
• Support estimating, site review, and project design discussions to improve project accuracy and execution success
• Assist in developing practical and executable installation plans that align customer expectations with operational realities
• Provide operational and technical input during scope revisions, customer discussions, and pre-sale project planning
• Project Execution & Coordination
• Own multiple installation projects from approved scope through completion
• Coordinate subcontractor scheduling, workflow, materials, and project deliverables
• Prepare and manage project documentation including work orders, material lists, site maps, installation agreements, change orders, and project closeout documentation
• Monitor project progress and proactively identify risks, delays, or scope concerns
• Maintain organized and accurate project records throughout the project lifecycle
• Coordinate internal and external stakeholders to ensure smooth project execution
• Purchase and coordinate job materials and logistics as needed

Technical & Operational Support

• Support subcontractors and internal teams in resolving project-related issues and field challenges
• Assist in validating labor assumptions, installation feasibility, and operational readiness throughout project execution
• Exercise sound judgment in determining when escalation, scope clarification, or change-order processes are necessary
• Conduct remote or on-site project check-ins as needed to support quality and project success
• Collaborate with sales and operations teams to ensure smooth project handoff and execution
• Help identify opportunities to improve operational workflows, project quality, and installation consistency

Customer & Stakeholder Communication

• Maintain clear, proactive, and professional communication with customers, subcontractors, and internal teams throughout the project lifecycle
• Help manage customer expectations and ensure a positive installation experience
• Provide timely updates regarding project progress, scheduling, and issue resolution
• Support long-term customer satisfaction through responsive and solutions-oriented project management

Qualifications

• 2+ years of project management, operations coordination, installation management, or related experience
• Experience in low-voltage, security, surveillance, access control, construction, electrical, or related industries preferred
• Strong organizational, communication, and multitasking skills
• Ability to independently manage priorities and make sound operational decisions
• Comfortable working in fast-moving environments with evolving priorities
• Working knowledge of IP video surveillance systems, low-voltage installation practices, and basic networking concepts preferred
• Familiarity with access control systems is a plus
• Proficiency with common business software and remote collaboration tools
• High school diploma or equivalent required

Working Conditions & Schedule

• Working hours are typically Monday–Friday, 8 hours per day, 40 hours per week. A standard schedule is generally 8:30am–5:00pm (including a 30-minute lunch break), though flexibility may occasionally be required based on project needs.
• This position is fully remote, though occasional travel to customer or project sites may be required.

Physical Requirements

• This role primarily involves computer-based work, virtual meetings, project coordination activities, and communication throughout the workday. Occasional travel to customer or project sites may require navigating active construction or installation environments.

Direct Reports:

N/A

Benefits:

• 401(k)
• 401(k) matching
• Debt Repayment Matching Program
• Dental insurance - 100% coverage of employee
• Health insurance - 100% coverage of employee
• Vision insurance - 100% coverage of employee
• 4 Weeks (20 days) Paid Time Off
• 9 Paid Holidays
• Company-wide Ops Bonus

About Us:

Security Camera Warehouse is a fast-growing company based in Asheville, NC specializing in high-definition surveillance equipment, customer service, and technical support. We are committed to delivering high-quality products and an exceptional customer experience to customers across the country.

We’re also committed to building a diverse company. We’re an equal opportunity employer. Qualified people of all races, ethnicities, cultures, ages, sex, genders, sexual orientations, gender identities and expressions, languages, social class, marital status, disability, protected veteran status, and religions are strongly encouraged to apply.

For more information on our values, visit https://www.security-camera-warehouse.com/values. Our working environment is highly adaptable, inclusive, team-centered and collaborative. If you are optimistic and want to be a part of a growing company that is committed to transparency, kindness, employee investment, and embracing new and innovative ways of working and operating efficiently, we want to hear from you!

Job Type: Full-time

Pay: $62,000.00 - $78,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave

Compensation Package:

• Profit sharing
• Semiannual bonus

Application Question(s):

• Very briefly, tell me why are you interested in this position and how will your previous experience and aptitudes will make you a great fit?

Work Location: Remote