Residential Support Specialist

Position Overview

Casa Milagro is committed to providing a safe, supportive, and uplifting environment that fosters the growth and well-being of formerly homeless adults living with mental health conditions. We provide permanent supportive housing and services that promote stability, independence, and a consistent standard of care. As a Residential Support Specialist, you will play a vital role in supporting residents’ daily needs, housing stability, and overall well-being in a community living environment.

Duties and Responsibilities

Resident Support and Daily Living

• Support residents in maintaining a safe, respectful, and stable living environment.
• Encourage and assist residents, as needed, with participation in daily activities.
• Promote resident independence, choice, and dignity while providing appropriate support based on individual needs.
• Maintain positive, professional, and respectful interactions with residents.

Community and Support Services

• Coordinate referrals for essential services, including education, job training, housing assistance, mental health care, and outpatient health services.
• Assist residents in accessing community-based resources, benefits, and support systems.
• Encourage resident engagement in services and activities that support personal growth and well-being.

Documentation and Communication

• Complete accurate and timely documentation, including case notes and MAR entries, as required.
• Communicate effectively with team members, supervisors, and service providers regarding resident needs and concerns.
• Report incidents, behavioral concerns, and other significant information in a timely and appropriate manner.

Crisis Support and Team Collaboration

• Provide crisis intervention and mediate conflicts when necessary.
• Respond appropriately to urgent situations while maintaining a calm and supportive approach.
• Collaborate with other staff to ensure continuity of care and consistent support for residents.
• Participate in team meetings, training, and other program activities as required.

Required Qualifications

• Strong listening and communication skills, with a trauma-informed approach when collaborating with residents and staff.
• Reliable attendance and ability to communicate promptly with a supervisor when unable to attend a scheduled shift.
• Excellent organizational skills, including accurate documentation of case notes and MAR entries.
• Ability to work collaboratively as part of a team while supporting the well-being of residents.
• Basic computer proficiency, including Microsoft 365, and the ability to learn additional systems used by the program.

Preferred Qualifications

• Experience assisting individuals experiencing mental health challenges, housing instability, or other complex barriers.
• Experience in supportive housing, behavioral health, social services, or a related field preferred.
• Certified Peer Support Worker (CPSW) or Community Support Worker (CSW) certification preferred.

Other Requirements

• Must be able to complete required background checks, fingerprinting, and TB testing.
• Occasional handling or movement of materials and supplies, including items up to thirty-five pounds, may be required.

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 16 – 33.75 per week

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• Why do you want to work at Casa Milagro?
• One position is part time; the shift is Saturday and Sunday 7:45 am - 3:45 pm. The other position is full time; the shift is Saturday-Wednesday from 3:30 pm - 10:15 pm. Please indicate if you are interested in the part time or full-time position.
• I strongly recommend that you read the job description and website www.casamilagrosantafe.org if you are chosen for the interview process.

Experience:

• Medication administration: 1 year (Preferred)
• Case management: 2 years (Required)
• Crisis intervention: 2 years (Required)
• Behavioral health: 2 years (Required)

License/Certification:

• Community Support Worker certification (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person