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Service Coordinator

Streamline Plumbing, LLC
Excelsior Springs, MO 64024
From $20 an hour - Full-time

Benefits

Pulled from the full job description

  • Paid time off
  • Dental insurance

Full job description

Job Overview
The Service Coordinator is responsible for managing daily service scheduling, customer communication, dispatch operations, and administrative coordination to support efficient field service delivery. This role serves as the primary point of contact for inbound customer requests and oversees technician routing, estimate follow-ups, and communication across multiple service channels. The position also supports light bookkeeping categorization and social media engagement activities that contribute to customer responsiveness and business visibility.

Responsibilities

  • Answer calls & schedule service appointments
  • Coordinate technician schedules
  • Monitor phone, text, email & platform messages
  • Follow up on estimates & pending jobs
  • Support QuickBooks transaction matching
  • Maintain job & customer records
  • Assist with social media posts & responses

Qualifications

  • Strong phone and customer service skills
  • Friendly, confident communicator with an outgoing personality
  • Highly organized and detail-oriented
  • Comfortable managing multiple communication channels
  • QuickBooks experience (or willingness to learn)
  • Dispatching or home service experience preferred
  • In-person, office-based role

Pay: From $20.00 per hour

Benefits:

  • Dental insurance
  • Paid time off

Work Location: In person