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Showroom & Operations Manager

Smart PNW

2525 North Proctor Street, Tacoma, WA 98406

$70,000 - $85,000 a year - Full-time

Benefits

Pulled from the full job description

Parental leave
Health insurance
Paid time off
Employee discount
Vision insurance
Dental insurance
Relocation assistance

Full job description

Showroom & Operations Manager
Smart PNW – Tacoma, WA
Full-Time | In-Person
Compensation: $70,000–$85,000 annually (DOE)

About Smart PNW

Smart PNW designs and installs premium smart home, AV, window covering, and energy efficiency solutions. We are a rapidly growing company based in Tacoma with a physical showroom and a strong commitment to excellence, professionalism, and culture.

Our leadership team is high-capacity, fast-moving, and decisive. We solve problems creatively, pivot quickly, and care deeply about people.

To continue scaling well, we are looking for a steady operational anchor who thrives on clarity, structure, and disciplined execution.

This is not a clerical role. This is an operational leadership-track position.

We are looking for a master of prioritization and structured execution — someone who brings calm to complexity, builds systems that keep momentum steady, and ensures important details never fall through the cracks.

If you love building order inside growth and want to grow into meaningful operational leadership, we want to meet you.

Role Overview

The Showroom & Operations Manager serves as the operational nerve center of Smart PNW.

This position has direct ownership of:

Project scheduling and production calendar integrity
Showroom operations and presentation standards
Administrative compliance and documentation control
Order flow and fulfillment coordination
Internal systems and process development

This role requires leadership presence, structured thinking, and operational authority. It is designed to grow into senior operational leadership as the company scales.

Core Responsibilities

Scheduling Authority & Calendar Control

Own all project scheduling and production coordination
Maintain a clean, accurate, conflict-free production calendar
Coordinate with sales team, installers, builders, vendors, and clients
Confirm materials, site readiness, access, and logistics before installation
Anticipate capacity constraints 2–3 weeks ahead and adjust proactively

Scheduling must remain rock solid.

Showroom Ownership

Oversee daily showroom operations and staffing
Maintain professional presentation and organization
Coordinate front desk and showroom coverage
Support and enhance the client experience
Maintain vendor displays and materials

The showroom reflects our brand. You own its standard.

Administrative & Compliance Oversight

Track licenses, permits, vendor documentation, and renewals
Maintain recurring compliance deadlines
Oversee HR documentation and internal policy tracking
Ensure required paperwork is complete and organized

We are proactive, not reactive.

Fulfillment & Order Flow Coordination

Track project status from sale to completion
Ensure invoices are triggered accurately and on time
Confirm down payments and billing milestones
Coordinate with bookkeeping team as needed
Support order tracking and install readiness

Process & Systems Development

Identify inefficiencies and recommend improvements
Build and document scalable SOPs
Support internal accountability systems
Serve as operational bridge between leadership and production
Maintain CRM data accuracy
Utilize Google Workspace tools at an advanced level

This role grows with the company.

What We’re Looking For

You are:

Highly organized and process-driven
Naturally proactive
Calm under pressure
Assertive and clear in communication
Detail-oriented without losing sight of the big picture
Comfortable holding others accountable
Professional in client-facing environments
Interested in long-term leadership growth

Experience in operations management, office management, project coordination, construction scheduling, or administrative leadership preferred.

Growth Path

This position is designed for someone who wants to grow into senior operational leadership as Smart PNW scales. Ownership mindset and performance will directly impact opportunity.

Work Environment

In-person role based in our Tacoma showroom.
Collaborative, fast-paced, growth-oriented environment.

Benefits