Supportive Housing Program Manager

POSITION OVERVIEW

The Housing Support Program Manager will work independently to deliver housing program oversight designed to assist individuals with disabilities and a history of homelessness in achieving successful community living on the White Earth reservation. The primary goal of the program is to promote long-term stability, and prevent future homelessness or institutionalization stays by providing ongoing support.

Services will focus on personal goal setting, strategy development, skill-building, client advocacy, resource connections, and addressing unforeseen client challenges. The housing support program manager will work onsite independently and be supported by a team of virtual staff.

ESSENTIAL DUTIES, FUNCTIONS, AND ACTIVITIES

• Participate in daily morning meetings with the landlord and support team.
• Maintain a caseload size of 13 clients and meet productivity standards.
• Enter case notes for services within 1 business day and maintain timely documentation.
• Develop a supportive housing plan for each client.
• Provide onsite case management for clients living at our two White Earth reservation site-based supportive housing locations (Mahnomen and Waubun).
• Meet with clients’ weekly in the community or the client’s home.
• Conduct an initial housing assessment, create a goal plan, and complete ongoing case notes.
• Identify and assist with addressing barriers to maintaining housing including crisis response, paying rent, and maintaining benefits.
• Oversee management of assets to ensure the exterior and interior of buildings are fully functional, safe, and secure. Troubleshoot locks, cameras, and technology on a weekly basis.
• Assist clients to identify community resources, purchase household goods, and obtain food.
• Support people to maintain housing through prevention and early identification of behaviors that may jeopardize their continued housing.
• Assist with the housing recertification process for rental assistance. Complete applications for benefits, move-ins, and other professional documents.
• Train clients how to be a good tenant, maintain lease compliance, and manage conflicts.
• Support clients to understand and increase/maintain the income and benefits necessary to retain housing. Support the person in applying for all benefits (county, state, tribal and federal) to help them afford their housing.
• Coach clients to build natural housing supports, services, and resources within the community.
• Provide clients with transportation to appointments, supports, and services related to health and housing.
• Participate and assist in the tasks associated with client care, including evaluating client safety and appropriate interventions related to their functioning.
• Act as an advocate on behalf of clients with the landlord, professionals, and the broader community.
• Participate in the on-call crisis schedule as needed.
• Perform other duties as assigned.

QUALIFICATIONS

Experience: Bachelor’s Degree; and

Education: High school diploma or equivalent; and

License/Certification: Clean driving record, valid driver’s license, reliable transportation, and vehicle insurance; and complete all mandatory DHS training within 7 days of hire.

Background Study: This position is contingent on passing a DHS NetStudy 2.0 background check.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of established concepts, principles, and practices related to housing, homelessness, and harm reduction.
• Advanced understanding of American Indian cultural practices.
• Ability to use critical thinking skills, function independently, and make complex decisions based on care standards, policies and procedures, and supervisors instruction.
• Experience with writing case notes and maintaining proper documentation.
• Knowledge of various drug classes (both licit and illicit), their benefits, side effects, and adverse reactions.
• Ability to prioritize tasks, organize time effectively, and exceed deadlines.
• Must have good customer service skills to foster a patient-centered approach.
• Excellent interpersonal skills in handling interactions with staff, other agencies, groups, and patients and families; capable of working with and actively participating with a diverse team.
• Basic knowledge of principles, procedures, techniques, trends, and literature of social work (e.g., mental disorders, human development, social policy, developmental disabilities, cultural factors, etc.).
• Ability to handle sensitive situations in a calm, professional manner.
• Previous experience with using electronic health records is required. Experience using Procentive is preferred.
• Strong observation, assessment, and crisis management skills.
• Ability to handle stress, adapt when issues come up, and work on the go.
• Ability to work independently, with minimal direction, and within a team.
• Basic knowledge of current standards in mental health, housing/homelessness, public health, and Federal, State, and Tribal programs.
• Knowledge of substance abuse and causes and symptoms of mental health.
• Knowledge of Google Drive, Gmail, Microsoft Office Suite (Word, Excel, etc.), internet software, and appropriate storage of electronic files.
• Ability to perform other duties as assigned.

WORK ENVIRONMENT

Work environment: The work environment characteristics described here represent those employees encounter while performing the primary functions of the job. Normal office conditions exist, and the work environment’s noise level can vary from low to moderate. Regular travel between program locations and transporting clients is required. This position could be exposed to certain health risks inherent when providing in-home services, such as potential exposure to animals, sharps, and infectious bodily fluids.

Physical demands: The physical demands described here represent those that must be met by an employee to perform the primary functions of the job successfully. While performing the job’s duties, the employee may frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, reading, and driving or riding in vehicles. The employee may occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include reading and using computers. Talking and hearing are essential to communicate with the community, visitors, employees, neighbors, landlords, professionals, and vendors.

Mental demands: There are many deadlines associated with this position. The employee must handle frequent interruptions, multi-task, and interact with a wide variety of people on various and, at times, complicated issues.

OTHER

Confidentiality: Employees must comply with HIPAA and other data privacy standards.

Background Study: This position is subject to a DHS NetStudy 2.0 background check.

Benefits: We provide Paid Time Off, company paid life insurance, STD/LTD, and healthcare reimbursement account.

Anishinaabe Endaad is an equal-opportunity employer.

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Benefits:

• Flexible schedule
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• On call
• Weekends as needed

Application Question(s):

• Has reliable transportation and is willing to transport clients (Required)
• Willing to undergo a DHS net2study background check?

Education:

• High school or equivalent (Required)

Experience:

• direct client care: 1 year (Required)

License/Certification:

• driver's license (Required)
• vehicle insurance (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person