Third Shift Service Coordinator (Substitute)

Jackson Interfaith Shelter Mission and Core Values:

Seeking to put God's love into action, Jackson Interfaith Shelter provides temporary shelter and other essential resources to people experiencing homelessness or poverty. We do this through our core values of hope, dignity, love, partnership, stewardship and excellence.

General Summary:

Calling all night owls! The Service Coordinator is a pivotal part of the Interfaith Shelter team. This substitute position offers a flexible opportunity to step in and serve when our third shift staff are out due to illness or planned time off. While there is often a need for filling shifts, at this time there is no set schedule or guaranteed number of hours per week for this position. If you are a self-starter and have a heart to invest in and care for those experiencing homelessness and food insecurity, this role gives you the chance to be hands-on in supporting individuals and families, helping set the tone and atmosphere through every interaction and task.

Functions may include:

• Model the mission and core values of the Jackson Interfaith Shelter.
• Serve as the first point of contact for individuals and families seeking shelter; conduct diversion, initial screening and intake process.
• Maintain and promote a cooperative, collaborative environment in alignment with the philosophy and policies of JIS.
• Model excellent customer service; receive shelter phone calls; greet guests; complete proper documentation of incidents, attendance, and services provided; and model a positive attitude to all staff, clients and volunteers.
• Maintain thorough and accurate records, files, correspondence, and incident reports.
• Build and maintain healthy, productive professional relationships with clients and safeguard client confidentiality, per the Homeless Management Information System requirements.
• Facilitate and model for client’s positive interactions including problem solving, mediation, crisis intervention, and de-escalation.
• Ensure compliance with all shelter policies to maintain a positive living environment for all.
• Assist with the daily upkeep of the facility to ensure a welcoming, clean and safe environment. Ensure regular cleaning and preparation schedules are maintained by utilizing the shift checklist.
• Maintain thorough records and receipts of all monetary and in-kind donations.
• Assign and facilitate daily duties for clients, and community service workers, as needed.
• Other duties as assigned.

Note: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Helpful (but not required) qualifications:

• Understanding of mental health related issues, substance use disorders, and domestic violence
• Understanding or history of work with persons experiencing homelessness
• Experience working within a 24/7 human services program (e.g. Homeless Shelter, Domestic Violence Shelter, or Residential Treatment Program)
• Knowledge of community resources in Jackson County, Michigan

Potential physical requirements/working conditions:

• Ladder climbing
• Lifting up to 50 pounds without assistance
• Bending, reaching performing repetitive motions
• Standing and walking for up to 8 hours

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The job description will be reviewed periodically as duties and responsibilities change with business necessity.

Equal Employment Opportunity & ADA Compliance:

Jackson Interfaith Shelter provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, arrest and conviction record. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Jackson Interfaith Shelter will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result.

Position subject to background check.

Work Remotely

• No

Benefits:

• Flexible schedule

Application Question(s):

• Please share the best non-Indeed email address that we can contact you at.
• What days of the week are you typically available to sub? Please list all that apply, or explain if your availability varies week to week.
• Are you currently working? If yes, please indicate whether you are full-time or part-time.
• If you are currently working, what shift do you typically work (1st, 2nd, or 3rd)?
• If hired for this substitute position, how do you view this opportunity (long-term sub role, pathway to a permanent position, short-term, or other)? Please explain.
• How many 8-hour shifts per week would you typically be available to sub?
• What is your highest level of education? (If applicable)

Work Location: In person