Warehouse / Customer Service Associate

Resinous Flooring Supply is looking for a dependable, detail-oriented Warehouse / Customer Service Associate to join our team. This is a dual-role position where you will head up our day-to-day warehouse logistics while providing backup support at the front counter.

You will handle everything from tracking inventory and coordinating freight to helping customers get their orders processed efficiently during our peak rushes. If you thrive in a fast-paced environment, like staying organized, and enjoy interacting with the trade, we want to talk to you.

KEY RESPONSIBILITIES

Warehouse Operations & Logistics

• Inventory Management: Oversee all core warehouse duties. Manually track stock counts, maintain strict minimum and maximum inventory levels, and proactively prepare replenishment orders to prevent stockouts.
• Shipping & Receiving: Efficiently handle inbound and outbound freight. Use our logistics portals to coordinate shipments, schedule pickups, and accurately generate Bills of Lading (BOLs).
• Facility Upkeep: Maintain absolute warehouse cleanliness and organization to ensure a safe, efficient, and professional work environment.

Customer Service Counter Support

• Rush Hour Support: Step up to the front counter during peak hours to greet customers, answer product questions, and keep the line moving.
• Order Processing: Utilize our Shopify POS (Point of Sale) system to accurately look up inventory, process transactions, and check out walk-in customers.

QUALIFICATIONS & REQUIREMENTS

• Background Check: Must be able to successfully pass a background check.
• Experience: Previous experience in a warehouse setting, inventory management, or counter sales is preferred.
• Tech Literacy: Comfortable learning and utilizing digital tools, including shipping/logistics portals and Shopify POS software.
• Physical Demands: Ability to handle physical warehouse tasks, including lifting, moving heavy stock (50+ LBS), and standing for extended periods.
• Language: Bilingual (English/Spanish) is a major plus but not required.
• Traits: Strong organizational habits, a reliable work ethic, and a clean, professional communication style at the counter.

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person