Assistant Property Manager

Company: Evergreen Management
Location: Columbus, Ohio
Position: Full-Time

About the Role

We are seeking a highly organized, proactive Assistant Property Manager to support the day-to-day operations of our growing multifamily portfolio in Columbus, Ohio.

This is not simply an administrative role. The Assistant Property Manager will take ownership of key resident and property-management workflows including applications, move-ins, collections, resident account questions, maintenance coordination, lease administration, and follow-up.

The ideal candidate is responsive, detail-oriented, comfortable speaking with residents about difficult issues, and able to follow a process without needing constant supervision.

Your job is to help keep properties occupied, residents informed, collections moving, and property-management tasks from falling through the cracks.

Key ResponsibilitiesApplications & Leasing Administration

• Review rental applications for completeness.
• Verify income, identification, rental history, and required supporting documentation.
• Follow up aggressively on incomplete applications.
• Coordinate application approvals, denials, and conditional approvals with the Senior Property Manager.
• Coordinate deposit or rent-guarantee programs when applicable.
• Collect holding deposits and required move-in funds.
• Prepare leases, addenda, utility instructions, and move-in charges.
• Confirm required signatures, insurance, utilities, and funds before possession.
• Maintain accurate applicant and leasing records.

Move-Ins & Move-Outs

• Coordinate move-ins with residents, leasing, maintenance, and accounting.
• Confirm utility transfers and renter's insurance.
• Ensure units and required documentation are ready before move-in.
• Coordinate move-out instructions and documentation.
• Help ensure security deposit and resident accounting information is properly documented.

Collections & Resident Accounts

• Respond to resident questions regarding balances, ledgers, payments, fees, and charges.
• Follow up on delinquent accounts.
• Coordinate payment plans according to company policy.
• Send required notices and collection communications.
• Track commitments to pay and follow up when commitments are missed.
• Escalate high-risk delinquency situations to the Property Manager.
• Help maintain accurate resident ledgers and payment records.
• Process or coordinate physical payments and money orders when required.

Maintenance Coordination

• Receive and review resident maintenance requests.
• Make sure work orders contain sufficient information, photos, and access instructions.
• Coordinate with maintenance staff and vendors.
• Follow up on aging or unresolved work orders.
• Communicate status updates to residents.
• Escalate emergencies and recurring property issues appropriately.
• Confirm completion and resident satisfaction when necessary.

Resident Communication

• Serve as a primary point of contact for routine resident questions.
• Respond professionally and promptly by phone, SMS, and email.
• Research issues before escalating them to senior management.
• Document important resident interactions.
• Handle difficult conversations calmly and professionally.
• Help ensure residents do not feel ignored, even when an issue requires additional research.

Property Management Administration

• Maintain accurate records in Buildium and other company systems.
• Upload notices, documentation, photos, correspondence, and resident records.
• Track open tasks and follow up until completion.
• Assist with lease renewals and non-renewals.
• Support inspections, violations, notices to cure, and resident compliance.
• Coordinate with leasing, maintenance, accounting, and management teams.
• Assist the Senior Property Manager with portfolio-wide operational priorities.

What We're Looking For

We are looking for someone who is:

• Extremely organized and detail-oriented.
• Comfortable managing a large number of open tasks simultaneously.
• Persistent with follow-up.
• Strong on the phone and in written communication.
• Comfortable discussing rent balances and collecting past-due amounts.
• Able to solve routine problems independently before escalating them.
• Comfortable enforcing policies while remaining professional with residents.
• Technically capable and able to learn new software quickly.
• Able to document work consistently.
• Accountable for outcomes rather than simply completing assigned tasks.

Preferred Experience

• Property management, leasing, collections, or resident-services experience.
• Multifamily or workforce-housing experience strongly preferred.
• Experience with Buildium or another property-management platform.
• Experience handling resident ledgers and delinquency.
• Experience preparing leases and move-in documentation.
• Experience working remotely with a U.S.-based team.
• Familiarity with Slack, Google Workspace, CRM systems, and task-management software.

What Success Looks Like

A successful Assistant Property Manager helps produce measurable results:

• Applications are processed quickly.
• Prospects do not disappear because nobody followed up.
• Move-ins happen smoothly.
• Resident questions receive timely responses.
• Delinquent residents are contacted consistently.
• Payment commitments are tracked.
• Maintenance requests do not sit unresolved.
• Property managers spend less time on repetitive administrative work.
• Every important issue has a clear owner and next action.

We value people who see a problem, take ownership of it, and continue following up until it is resolved.

Schedule

Full-time position supporting properties and residents in Columbus, OH

How to Apply

Please submit your resume along with a short summary as to why you are an ideal candidate.

We are looking for candidates who demonstrate good judgment, ownership, communication skills, and a clear step-by-step thought process.

Pay: $17.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee assistance program
• Employee discount
• Paid time off
• Professional development assistance

Work Location: In person