Service Parts / Warranty Admin

The HVAC industry is an exciting industry that impacts energy usage on a global scale. Multistack is the leading HVAC manufacturer and creator of modular chiller systems. We are seeking a Service Parts and Warranty Administrator to join our team!

We offer competitive wages and a great benefits package, which includes health, dental, vision, and life insurance, short- and long-term disability, 401k match, paid holidays, and paid vacation.

Responsibilities:

• Learn about our products and components
• Maintain phone and e-mail support for customers
• Take service parts orders and provide quotes to customers
• Communicate with customers regarding warranty requests from the field for both parts and labor
• Processing of labor warranty authorizations and providing them to customers
• Coordinating with internal Service Parts Department regarding warranty part requests
• Manage backorders
• Process purchase orders for customers
• Review of field service reports to determine eligibility for warranty claims
• Coordinate shipments and returns of service parts
• Resolve customer inquiries

​Qualifications:

• Previous experience in sales, customer service, or other related fields
• Microsoft Office skills (Excel, Word, Outlook) and Adobe experience
• Ability to build rapport with customers
• Ability to handle multiple projects simultaneously
• Strong customer service abilities
• Self-motivated and detail-oriented
• Strong desire to learn

An exceptional candidate would have knowledge of HVAC products and previous HVAC parts experience. A college degree is preferred.

Benefits:

• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Work Location: In person