System Engineer, Managed Services

The Systems Engineer (SE) is a seasoned IT generalist working in a service provider capacity for a variety of clients. The SE is responsible for advanced technical support of M365, Windows based server systems, virtualization technology, shared storage, email and unified communications, security access controls, data networking, backup/DR, etc. This critical role is accountable, along with the other team members, for delivery of services that meet all technical requirements for clients in a timely fashion. The SE also requires personal and administrative skills, such as initiative, time management, prioritization, multi-tasking, project assessment, scoping, estimation, time allocation/tracking, documentation, communication, and testing and solution deployment.

A) Knowledge/Skill/Ability

An individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

• Advanced knowledge of operating systems, such as Microsoft Windows and Active Directory
• Advanced knowledge of authentication and directory services (Active Directory), etc.
• Advanced knowledge with Windows system management tools, philosophies and methods
• Advanced understanding of Windows automation (scripting, imaging, installation, management)
• Advanced knowledge of antivirus/malware and patch management technologies
• Advanced understanding of TCP/IP networking (DNS, DHCP, RAS, VPN)
• Advanced knowledge of collaborative technologies, such as Microsoft Exchange
• Intermediate understanding of virtualization concepts and functional working skills with various virtualization technologies (create/modify virtual machines, create storage groups, snapshot, clone/export, etc.)
• Intermediate knowledge of shared storage concepts and functional working skills with various shared storage technologies (provisioning LUNs, expanding volumes, configuring RAID, etc.)
• Intermediate knowledge of network concepts and functional working skills with various network technologies (create vLAN, create static route, diagnose routing problems, configure ports, etc.)
• Strong understanding of Windows and network security best practices and strategies
• Analytical and process-oriented approach to issues and assigned tasks
• Advanced level diagnostic method and skills in a variety of environments
• Intermediate project management skills; task-focused and results-oriented delivery
• Effective both independently and as a member of a team
• Customer service and performance driven
• Highly effective interpersonal and organizational skills
• Effective verbal and written communication

B) Education

• At least 5 years of experience in Information Technology infrastructure support.
• Associate degree in Computer Science or related discipline or equivalent training preferred.
• Relevant Certifications: MCSE, VCP

C) Special Requirements

• On-call rotation

D) Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Must be able to sit for extended periods of time, performing work on a computer
• Must be able to periodically lift parcels weighing in excess of 50 pounds

Job Type: Full-time

Pay: $64,492.00 - $71,218.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Ability to Commute:

• Overland Park, KS 66214 (Required)

Ability to Relocate:

• Overland Park, KS 66214: Relocate before starting work (Required)

Work Location: In person