Automotive Product Support Specialist

About Precision Raceworks

Precision Raceworks, LLC is a leading manufacturer of high-performance automotive fueling solutions located in Magnolia, Texas. We design, engineer, manufacture, and support innovative products used by automotive enthusiasts, professional installers, and performance shops across the world.

Position Overview

We are looking for an Automotive Product Support Specialist to join our team. This position is ideal for someone who is passionate about performance vehicles, enjoys helping people solve problems, and wants to build a career in the automotive aftermarket industry.

While customer communication is a primary responsibility of this role, this is not a typical customer service position. We are looking for someone who can become a product expert, help customers achieve their goals, solve technical problems, and represent the Precision Raceworks brand with professionalism, enthusiasm, and technical knowledge.

The right candidate does not need to know everything about our products on day one. We will provide training and support, but we are looking for someone who is naturally curious, enjoys learning, and is willing to continuously expand their technical knowledge.

If you’re the type of person who enjoys modifying vehicles, researching technical topics, helping fellow enthusiasts, and continuously learning, we’d like to hear from you.

Advancement opportunities are available for motivated team members who demonstrate strong performance, initiative, professionalism, and a commitment to continuous learning.

Responsibilities

As an Automotive Product Support Specialist, you will serve as one of the primary points of contact for our customers, dealers, and installers.

Responsibilities include:

· Answering incoming customer phone calls

· Responding to customer emails and support inquiries

· Providing product guidance and technical support

· Recommending appropriate products based on customer goals and vehicle applications

· Gathering information and asking effective questions to identify customer needs

· Assisting customers with installation, compatibility, and product-related questions

· Troubleshooting customer issues and helping identify solutions

· Following up on customer concerns and helping ensure satisfactory resolutions

· Maintaining accurate records of customer communications

· Working closely with management and team members to resolve technical questions

· Following company procedures, policies, and communication standards

During periods of lower customer activity, team members are expected to assist with operational tasks including:

· Product assembly and kit building

· Order fulfillment and packing

· Inventory organization

· Receiving shipments

· Maintaining a clean, safe, and organized work environment

· Supporting other team members as needed

QualificationsRequired

· Automotive enthusiast with a genuine interest in performance vehicles

· Strong verbal and written communication skills

· Friendly, professional, and customer-focused attitude

· Strong problem-solving and critical-thinking abilities

· Ability to remain patient and professional under pressure

· Reliable attendance and punctuality

· Ability to learn technical information quickly

· Strong attention to detail

· Ability to work independently and as part of a team

· Basic computer proficiency and typing skills

Preferred

· Experience modifying, maintaining, or tuning performance vehicles

· Previous customer service or support experience

· Familiarity with automotive fueling systems and performance modifications

· Knowledge of BMW, Volkswagen, Audi, Toyota, or other modern performance platforms

· Experience with Shopify, ShipStation, or similar software platforms

· Experience working in the automotive aftermarket industry

What Success Looks Like

Successful team members are:

· Dependable and accountable

· Positive and professional

· Curious and eager to learn

· Comfortable communicating with a wide variety of customers

· Effective at gathering information and solving problems

· Team-oriented and willing to help wherever needed

· Passionate about delivering an exceptional customer experience

Physical Requirements

· Ability to occasionally lift and move packages weighing up to 50 pounds

· Ability to stand, walk, bend, and move throughout the warehouse as needed

· Ability to perform product assembly and order fulfillment tasks when required

Compensation & Benefits

Compensation: $18.00 - $24.00 per hour, depending on experience, qualifications, and industry knowledge.

Benefits include:

· Health Insurance

· Dental Insurance

· Vision Insurance

· Paid Time Off

· Employee Discount

Schedule

· Full-Time

· Monday through Friday, 8:00 AM to 5:00 PM

· Overtime may be required or available based on business needs

· Occasional weekend work may be required for trade shows, inventory activities, or other company events

Background check required.

All qualified applicants will be considered based on their skills, experience, and ability to perform the duties of the position.

Work Location: In Person – Magnolia, TX

Pay: $18.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Tell us about your automotive background, including vehicles you have modified, maintained, raced, tuned, or worked on.
• What interests you most about the automotive aftermarket industry?

Work Location: In person